Reply to I just need to write it down somewhere... Bray & Scarff sucks

Forum Index » Home Improvement, Design, and Decorating

Reply to "I just need to write it down somewhere... Bray & Scarff sucks"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous]Bray and Scarff has me at my wits end so thank goodness I found an appropriate place to vent!!! Bought a not-cheap dishwasher from them because they could deliver and install in 3 days; no other local company could. Yay! When they arrived, they took one look at my water shutoff valve and said they couldn't install the dishwasher because of the type of valve we had. Gee, sure wish they'd mentioned that rule when I bought the damn thing. Paid a plumber to change shutoff valve and scheduled install visit #2. Install visit 2 bombed because they only sent 1 installer and apparently a dishwasher requires 2 installers. So sorry, we can't install today. Scheduled install visit #3. For visit 3, the dishwasher actually got installed, with bonus extra water all over the floor and behind the cabinets. But, it was installed. Later I take a look under the sink and the installer taped (!) the drain hose to the sink. Now, I'm no professional, but even I know that's wrong. Scheduled visit #4 whereupon the installer removed the tape and bracketed the hose, but the $80 hose extension (which I paid for) is compressed and doesn't allow all water to drain. So now I've been waiting a month for a KitchenAid-branded hose extension. My salesperson at Tysons, who was so communicative and friendly during the sales process, has ghosted me.

B&S are excellent at sales and marketing and HORRIBLE AT SERVICE. If you buy from them, pray that nothing goes wrong and you will likely have a great experience. But something always goes wrong and it will take at least 3+ service visits to fix it (maybe).

Never. Again. [/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics