Reply to South Mountain Creamery delivery--what's good?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote] This thread inspired me to sign up. I was put on the waitlist but am still excited for this magical coffee cake![/quote]

I hate to say it, but don’t get too excited.  This week was my first delivery.  I ordered ten items, including two coffee cakes because I have a big family.  On delivery day, I received notification that they were out of one item.  Based on that, I expected the remaining items I ordered to be delivered.  Ha! I received four items (no coffee cake).  I emailed and was told it was a new driver, they would be redelivering to my neighborhood.  Ok.  Overnight, the redelivery was made, but only two items.  Still no coffee cakes. 🙁. I had to reach out again and was told I would receive a credit.  I found the process extremely frustrating and mismanaged, and am not sure I want to try again so am annoyed I have a credit to my account at SMC and not my credit card.  They definitely did not make a good first impression.[/quote]

You should cancel and give someone on the waitlist a shot.

FTR, we are in a pandemic and a lot of people are rordering more via SMC.  I am one of them.  I haven't gotten my two dozen eggs -- only 1 for months.  I am fine with that and they don't charge me for it.  Sure my account says I will get that but I get there are shortages.   :roll: [/quote]

Wow, could you be any more of a b!tch?  Go ahead.  Try a little harder.[/quote]

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