Reply to I just complained about a grocery store employee who was rude to me

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[quote=Anonymous][quote=Anonymous]I have to say that I was out of the country the last week or so.  And, all wait staff, service people, BnB owners etc. are so competent and pleasant.  It is so relaxing and satisfying (this was Europe). Quite literally, within 5 minutes of landing and trying to grab a quick bite in the airport during a long layover, I encountered a restaurant who got my order wrong twice and then had the nerve to tell me that I was wrong (I wasn't; the person in line next to me as well as my DH heard what i asked for).  Then the surly guy at the ticket counter. Then the grumpy taxi person.  American customer service has taken a deep nose dive in the last 20 years or so and it shows.  OP did the right thing.  Why should incompetence, be in the individual or the store in how it trains its employees, be tolerated? Since when is it rude to point out that someone did something wrong when you're in a SERVICE position (for the record, I'm not some rich snob- I worked in the service industry since I was 14, all the way through high school, college, and as a second job while in grad school). [/quote]

Well said and I totally agree.  Also rude personnel tend to prey on the vulnerable.  You are highly educated and had your DH with you to back you up, so you could stand up to the restaurant server.  But what about someone who doesn't speak great English?  Or is simply meek?  Or is having a hard time and just doesn't have the energy to put up a fight?  Inevitably those types of people will really affect the most vulnerable, the ones who actually have to put up with their BS. It's working in everyone's interest, including the most vulnerable, to get nasty people removed from customer service positions. [/quote]

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