Anonymous wrote:OP, this employee had probably been harassed all day by people just like you and had reached a saturation point. You could have diffused a bad situation by simply asking him if he'd had a bad day, smiled at him, and acted like a decent human being. You missed your chance to be nice and it would have cost you nothing. Instead, you are bragging on an anonymous chatroom that you possibly got someone fired today. Careful that it doesn't come back to you ten-fold!

Anonymous wrote:

Anonymous wrote:I spoke with a manager at Whole Foods today about an employee in the butcher section who did not know what the number on the scale should say when I told him "one third of a pound". He got the scale saying .74 and when I said "Oh, you're going in the opposite direction - it's one third, not three fourths" he STILL didn't know.

I told the manager maybe they could put a chart on each scale that has a chart for how to translate what people say to what the scale should say. Embarrassingly, the manager said "I recognize you - you've said this to me before." I didn't remember that and just said "Oh, well, it's still an issue."

You would think, after multiple complaints of this sort, they would have figured out a way to make it happen. It's not exactly a difficult request!

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:OP here:

I didn't expect this to blow up and just went to bed last night after posting.

Anyway, here's what happened:

I was in the self checkout section, of my fairly large neighborhood grocery. There are two people manning the self checkout. I couldn't find anyone, and was searching for a while, before I finally found a woman, who seemed to know that I was approaching (body language) but didn't look up or acknowledge me. Finally I got close enough and said- Excuse me, I just need you to verify my age (to buy wine).

She looked up at me, then looked away dismissively and said "You're not in my section."

I was thinking, "What the hell?" but another checkout worker had come up, so I moved over to her and told her what i needed to do. Then, because I just had a feeling about how I had been treated, I asked her whether she was able to do all the sections of the self checkout, and she said she was. I asked if all the workers were able to and she said yes- she seemed kind of confused as to why I was even asking such a silly question.

It was such unneccessary rudeness and hostility for no reason.

At the end both workers were next to each other and I think the nice worker could tell I looked kind of annoyed, and she said to me, "Was everything okay?" so I asked her, "How do I go about giving customer service feedback?" And she directed me to the website. The whole time rude cashier lady was standing behind her, literally staring me down.

I don't think someone like that should be working with customers. I truly doubt I'm the first one she treated that way as the hostility came out of nowhere

OK...so you wanted her to do you a favor basically, because she is assigned to a section and you were not in it. Because you "didn't like her tone," your original post insinuates you hope she loses her job or gets some other bad consequence. Maybe she was having a terrible day. Maybe someone close to her is very ill or she doesn't know how she's going to pay the light bill this month. Maybe her car broke down. But you wish ill upon her for not doing you a favor.

You need professional help to deal with your superiority complex and sense of entitlement, and lack of empathy and patience.

You don't see the irony of riding in on your moral high horse accusing people of having a superiority complex?

Btw, maybe, she is terrible at her job and does this to customers all day. As an employer, I would want to know. Maybe she doesn't lose her job today or maybe she does, because this isn't the first time. Life is tough. Suck it up and do your job.

Anonymous wrote:

Anonymous wrote:OP here:

I didn't expect this to blow up and just went to bed last night after posting.

Anyway, here's what happened:

I was in the self checkout section, of my fairly large neighborhood grocery. There are two people manning the self checkout. I couldn't find anyone, and was searching for a while, before I finally found a woman, who seemed to know that I was approaching (body language) but didn't look up or acknowledge me. Finally I got close enough and said- Excuse me, I just need you to verify my age (to buy wine).

She looked up at me, then looked away dismissively and said "You're not in my section."

I was thinking, "What the hell?" but another checkout worker had come up, so I moved over to her and told her what i needed to do. Then, because I just had a feeling about how I had been treated, I asked her whether she was able to do all the sections of the self checkout, and she said she was. I asked if all the workers were able to and she said yes- she seemed kind of confused as to why I was even asking such a silly question.

It was such unneccessary rudeness and hostility for no reason.

At the end both workers were next to each other and I think the nice worker could tell I looked kind of annoyed, and she said to me, "Was everything okay?" so I asked her, "How do I go about giving customer service feedback?" And she directed me to the website. The whole time rude cashier lady was standing behind her, literally staring me down.

I don't think someone like that should be working with customers. I truly doubt I'm the first one she treated that way as the hostility came out of nowhere

OK...so you wanted her to do you a favor basically, because she is assigned to a section and you were not in it. Because you "didn't like her tone," your original post insinuates you hope she loses her job or gets some other bad consequence. Maybe she was having a terrible day. Maybe someone close to her is very ill or she doesn't know how she's going to pay the light bill this month. Maybe her car broke down. But you wish ill upon her for not doing you a favor.

You need professional help to deal with your superiority complex and sense of entitlement, and lack of empathy and patience.

Anonymous wrote:

Anonymous wrote:OP here:

I didn't expect this to blow up and just went to bed last night after posting.

Anyway, here's what happened:

I was in the self checkout section, of my fairly large neighborhood grocery. There are two people manning the self checkout. I couldn't find anyone, and was searching for a while, before I finally found a woman, who seemed to know that I was approaching (body language) but didn't look up or acknowledge me. Finally I got close enough and said- Excuse me, I just need you to verify my age (to buy wine).

She looked up at me, then looked away dismissively and said "You're not in my section."

I was thinking, "What the hell?" but another checkout worker had come up, so I moved over to her and told her what i needed to do. Then, because I just had a feeling about how I had been treated, I asked her whether she was able to do all the sections of the self checkout, and she said she was. I asked if all the workers were able to and she said yes- she seemed kind of confused as to why I was even asking such a silly question.

It was such unneccessary rudeness and hostility for no reason.

At the end both workers were next to each other and I think the nice worker could tell I looked kind of annoyed, and she said to me, "Was everything okay?" so I asked her, "How do I go about giving customer service feedback?" And she directed me to the website. The whole time rude cashier lady was standing behind her, literally staring me down.

I don't think someone like that should be working with customers. I truly doubt I'm the first one she treated that way as the hostility came out of nowhere

OK...so you wanted her to do you a favor basically, because she is assigned to a section and you were not in it. Because you "didn't like her tone," your original post insinuates you hope she loses her job or gets some other bad consequence. Maybe she was having a terrible day. Maybe someone close to her is very ill or she doesn't know how she's going to pay the light bill this month. Maybe her car broke down. But you wish ill upon her for not doing you a favor.

You need professional help to deal with your superiority complex and sense of entitlement, and lack of empathy and patience.

Anonymous wrote:I spoke with a manager at Whole Foods today about an employee in the butcher section who did not know what the number on the scale should say when I told him "one third of a pound". He got the scale saying .74 and when I said "Oh, you're going in the opposite direction - it's one third, not three fourths" he STILL didn't know.

I told the manager maybe they could put a chart on each scale that has a chart for how to translate what people say to what the scale should say. Embarrassingly, the manager said "I recognize you - you've said this to me before." I didn't remember that and just said "Oh, well, it's still an issue."

Anonymous wrote:OP here:

I didn't expect this to blow up and just went to bed last night after posting.

Anyway, here's what happened:

I was in the self checkout section, of my fairly large neighborhood grocery. There are two people manning the self checkout. I couldn't find anyone, and was searching for a while, before I finally found a woman, who seemed to know that I was approaching (body language) but didn't look up or acknowledge me. Finally I got close enough and said- Excuse me, I just need you to verify my age (to buy wine).

She looked up at me, then looked away dismissively and said "You're not in my section."

I was thinking, "What the hell?" but another checkout worker had come up, so I moved over to her and told her what i needed to do. Then, because I just had a feeling about how I had been treated, I asked her whether she was able to do all the sections of the self checkout, and she said she was. I asked if all the workers were able to and she said yes- she seemed kind of confused as to why I was even asking such a silly question.

It was such unneccessary rudeness and hostility for no reason.

At the end both workers were next to each other and I think the nice worker could tell I looked kind of annoyed, and she said to me, "Was everything okay?" so I asked her, "How do I go about giving customer service feedback?" And she directed me to the website. The whole time rude cashier lady was standing behind her, literally staring me down.

I don't think someone like that should be working with customers. I truly doubt I'm the first one she treated that way as the hostility came out of nowhere

Anonymous wrote:I have to say that I was out of the country the last week or so. And, all wait staff, service people, BnB owners etc. are so competent and pleasant. It is so relaxing and satisfying (this was Europe). Quite literally, within 5 minutes of landing and trying to grab a quick bite in the airport during a long layover, I encountered a restaurant who got my order wrong twice and then had the nerve to tell me that I was wrong (I wasn't; the person in line next to me as well as my DH heard what i asked for). Then the surly guy at the ticket counter. Then the grumpy taxi person. American customer service has taken a deep nose dive in the last 20 years or so and it shows. OP did the right thing. Why should incompetence, be in the individual or the store in how it trains its employees, be tolerated? Since when is it rude to point out that someone did something wrong when you're in a SERVICE position (for the record, I'm not some rich snob- I worked in the service industry since I was 14, all the way through high school, college, and as a second job while in grad school).

Anonymous wrote:And it felt damn good and cathartic. I've never done that to anyone who is working minimum wage before, but this person was so egregious, so I went on the website and followed the "give feedback" instructions.

Feels great!

Anonymous wrote:I have to say that I was out of the country the last week or so. And, all wait staff, service people, BnB owners etc. are so competent and pleasant. It is so relaxing and satisfying (this was Europe). Quite literally, within 5 minutes of landing and trying to grab a quick bite in the airport during a long layover, I encountered a restaurant who got my order wrong twice and then had the nerve to tell me that I was wrong (I wasn't; the person in line next to me as well as my DH heard what i asked for). Then the surly guy at the ticket counter. Then the grumpy taxi person. American customer service has taken a deep nose dive in the last 20 years or so and it shows. OP did the right thing. Why should incompetence, be in the individual or the store in how it trains its employees, be tolerated? Since when is it rude to point out that someone did something wrong when you're in a SERVICE position (for the record, I'm not some rich snob- I worked in the service industry since I was 14, all the way through high school, college, and as a second job while in grad school).