Reply to I just complained about a grocery store employee who was rude to me

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[quote=Anonymous][quote=Anonymous]I have to say that I was out of the country the last week or so.  And, all wait staff, service people, BnB owners etc. are so competent and pleasant.  It is so relaxing and satisfying (this was Europe). Quite literally, within 5 minutes of landing and trying to grab a quick bite in the airport during a long layover, I encountered a restaurant who got my order wrong twice and then had the nerve to tell me that I was wrong (I wasn't; the person in line next to me as well as my DH heard what i asked for).  Then the surly guy at the ticket counter. Then the grumpy taxi person.  American customer service has taken a deep nose dive in the last 20 years or so and it shows.  OP did the right thing.  Why should incompetence, be in the individual or the store in how it trains its employees, be tolerated? Since when is it rude to point out that someone did something wrong when you're in a SERVICE position (for the record, I'm not some rich snob- I worked in the service industry since I was 14, all the way through high school, college, and as a second job while in grad school). [/quote]

You are lucky. I've lived in France twice, currently live in Portugal and have traveled fairly extensively around this continent. One of the few things I miss about the US is customer service! You want to return a pair of pants with a defect? Here, it takes at least a week to get the requisite manager's signature. And they can't refund your credit card until the item is sent back to the factory for analysis. I've seen plenty of restaurant managers throughout Europe tell other customers with an eye roll that if they don't like the food, don't come back. I've had a taxi driver tell me 'I don't know how to get there, get out' and leave me & family on the side of the road (wtf?!). I don't see these types of issues in the US. True, you don't get rushed service here, and the quality is generally quite high. But in Europe, the customer isnt always right - only if it's convenient to the store owner or clerk![/quote]

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