Reply to Coworker using phrase "let me ask this again" when asking me about work topics

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Op here. It is minor things really, and yes she is in a more senior role. Example: "Debbie, I am still receiving the alert, did you change the alert in the system?" "Yes, I changed it but there is an error in the system so it did not save the change. I spoke with Todd and he confirmed this issue." " Let me ask this again - did you change the alert in the system?" "Yes, there is an error and it did not save the change"... What more can I say? I would say I explained it clearly. Possibly she is trying to get a rise out of me? I have always replied with detailed information.. As detailed as possible. [/quote]

You're responding yes when the answer is no in your example.  You TRIED to change the alert but were unsuccessful.  I think she's trying to let you know your responses aren't clear.  Yes, in a condescending way, but this could be the result of a build up of frustration with your communication style.

Sometimes less is more.[/quote]

+1.  Maybe she is just slow on the uptake.  When she asks "Debbie, I am still receiving the alert, did you change the alert in the system?" I'd just say "Yes" and wouldn't bother with the rest of it unless she asks.[/quote]

But that isn't really true because the change did not take. "There is an error. Please ignore alert until Todd is able to fix it."[/quote]

No, it is true.  She did change the alert.  It's not her fault that the change did not take.[/quote]

You are incorrect.  She did not change the alert.  She tried to change the alert.  It would actually have had to been saved for it to be changed.  As is, it is not changed, but she did try.  I work in IT and people frequently want to know what has been done, not what's being tried.

If the answer is not concrete (e.g. "the change was implemented, please try again or please reload"), then just give a general in progress message (e.g. "no, a change has not been made.  We'll send out a notice/announcement when we have an update.").  Details including who is working, who tried what are typically irrelevant to most people who are not directly involved in the remediation or the management chain responsible for that remediation.[/quote]

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