Reply to At your workplace, is the expectation that you will respond to emails in a timely fashion?

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[quote=Anonymous][quote=Anonymous]I'm an attorney. I have probably 400-600 emails a day that demand my attention. I spend probably 3-7 hours a day on client calls.

During a presentation a few years ago, a consultant told us that clients said a response within 18 minutes was considered timely, and anything beyond that untimely. So i try to respond to everything within an hour at least with "will look and revert. Timing is noted".

I generally need to be reading and sending emails during all my client calls. Some of those calls, I'm less integral so it's easy to multitask. [b]Some of those calls, I am the star of the show, but i'm still reading emails and responding while talking. [/b]

I'm very, very good at my job. For the academic above who said 7-10 days is good responsiveness: That's fine in your industry but i would posit there's a reason why i get paid 10 times an academic's salary.[/quote]

That's super disrespectful towards the client you're on the call with, and really self-involved.  I suspect those clients know you're not their priority.[/quote]

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