Reply to At your workplace, is the expectation that you will respond to emails in a timely fashion?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I'm an attorney. I have probably 400-600 emails a day that demand my attention. I spend probably 3-7 hours a day on client calls.

During a presentation a few years ago, a consultant told us that clients said a response within 18 minutes was considered timely, and anything beyond that untimely. So i try to respond to everything within an hour at least with "will look and revert. Timing is noted".

I generally need to be reading and sending emails during all my client calls. Some of those calls, I'm less integral so it's easy to multitask. Some of those calls, I am the star of the show, but i'm still reading emails and responding while talking.

I'm very, very good at my job. For the academic above who said 7-10 days is good responsiveness: That's fine in your industry but i would posit there's a reason why i get paid 10 times an academic's salary.[/quote]

What sort of law? Do your clients mind that you double and triple bill? [/quote]

hm. this person sounds sounds really organized. I wouldn't have jumped to worry about that. [/quote]

If they bill the same 6 minutes to the client on the call and the client they're emailing, that's double billing. However, most would split the time (e.g., client on the call doesn't get a bill for the full time of the call) which is fine.

I'm more skeptical that they're giving good value if they talk and read substantive emails at the same time - people who do that usually use a lot of filler and aren't focused communicators - but if the clients are happy then it doesn't really matter. [/quote]

Most people who bill in 0.1 increments aren't keeping track exactly. They're just coming up with an estimate at the end of every day.[/quote]

I don't know "most people" but my firm had daily sheets where you noted what time you moved to another matter.[/quote]

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