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[quote=Anonymous][quote=Anonymous]I’m curious, was this in DC? Washington has a weird customer service culture. As in, it’s nonexistent. I think it’s a quirk of our labor market. There just aren’t enough willing workers at the low-mid end of the pay scale. So managers take what they can get and customers know it’s pointless to complain. For ex, Chick fil a refused to enter the DC market for years bc they didn’t think they could find enough workers willing to maintain their customer service standards. [/quote] This deserves its own thread. The culture of "don't care" is unreal. They literally do not care that their job is "customer service". It does bleed into close suburbs too. Did not know that about Chik fil A! Interesting![/quote]
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