Anonymous wrote:OP, I did similar.

I pulled a Do yOu KnOw WhO i aM? at the admin of my kids school. We had 4 kids go through, this is last kid, and the admin (who I actually knew well and I thought she knew our family! I was wrong!) wanted ID when I picked up my kid. We are huge donors. Like "UGE" like building with a plaque.

After I did that I cringed at myself so bad. It's really ok to have a "speak to the manager" day. Just move on. Everyone else already has.

The problem with asking "do you know who I am" is that the next thing you know, orderlies show up with a straight jacket because you just admitted you're having an identity crisis and that could be a psychotic break. Next step: Commitment to a mental institution.

Never admit in public that you don't know who you are. No good can come of it.

Anonymous wrote:

Anonymous wrote:Huh?? Need more details. And why did you share this with your boss?

Better yet, why share it here? No one cares, OP! Stop being such a main character.

Why are you even commenting? Nobody cares about your opinion.

Anonymous wrote:The cashier was struggling massively, and you pushed them over the edge. You have no idea how awful their day/life was and yet you felt the need to call the manager because they "ignored you" during "self checkout malfunction"?

You are the problem.

NP. You cannot possibly know that the cashier "was struggling massively" unless you are that cashier. Could she have been having a tough day before OP got there? Sure, maybe. Can you KNOW that she was "struggling" as if she were in mental crisis. FFS, no, you cannot. Use the details OP gave, rather than your own imaginings, to form an opinion. The customer service was terrible, period. OP had a right to ask for the manager if an employee threw a receipt at her.

Also: It must be great to be so ideally perfect and calm that you, yourself, have never once in your life felt frustrated and pi$$ed off at a self-checkout that is eating your time by crashing as you check out, or a cashier who is rude to you. Lovely to be you, judging from on high.

The cashier was struggling massively, and you pushed them over the edge. You have no idea how awful their day/life was and yet you felt the need to call the manager because they "ignored you" during "self checkout malfunction"?

You are the problem.

Anonymous wrote:I’m curious, was this in DC? Washington has a weird customer service culture. As in, it’s nonexistent. I think it’s a quirk of our labor market. There just aren’t enough willing workers at the low-mid end of the pay scale. So managers take what they can get and customers know it’s pointless to complain. For ex, Chick fil a refused to enter the DC market for years bc they didn’t think they could find enough workers willing to maintain their customer service standards.

This deserves its own thread. The culture of "don't care" is unreal. They literally do not care that their job is "customer service".
It does bleed into close suburbs too.
Did not know that about Chik fil A! Interesting!

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:How did she both look you in the eye and blatantly ignore you?

Well, the self-checkout light was flashing red, she looked up at it, into my eyes, then kept fooling around with a box of bags. Twice.

The employee was likely frustrated by all the self check out problems and trying to compose herself. How big and important did you feel losing your shit on someone having a crappy work day?

Let’s start a list. What jobs are employees excused from their poor behavior to customers or clients because they are having a crappy day? I’ll start:

Grocery store workers

Anonymous wrote:

Anonymous wrote:How did she both look you in the eye and blatantly ignore you?

Well, the self-checkout light was flashing red, she looked up at it, into my eyes, then kept fooling around with a box of bags. Twice.

The employee was likely frustrated by all the self check out problems and trying to compose herself. How big and important did you feel losing your shit on someone having a crappy work day?

I’m curious, was this in DC? Washington has a weird customer service culture. As in, it’s nonexistent. I think it’s a quirk of our labor market. There just aren’t enough willing workers at the low-mid end of the pay scale. So managers take what they can get and customers know it’s pointless to complain. For ex, Chick fil a refused to enter the DC market for years bc they didn’t think they could find enough workers willing to maintain their customer service standards.

You’re ashamed about it and you DON’T know why?

Lordy.

OP, I did similar.

I pulled a Do yOu KnOw WhO i aM? at the admin of my kids school. We had 4 kids go through, this is last kid, and the admin (who I actually knew well and I thought she knew our family! I was wrong!) wanted ID when I picked up my kid. We are huge donors. Like "UGE" like building with a plaque.

After I did that I cringed at myself so bad. It's really ok to have a "speak to the manager" day. Just move on. Everyone else already has.

Even the brilliant John Watson from Sherlock has issues:

Anonymous wrote:Just last week, at a high end grocery store, I returned some chicken livers because they were out of date when I bought them. The customer service person issued me a credit and that was it. No apology. So, I go to the aisle and the shelf is full of out of date chicken livers. I go back and bring it to her attention and all she said was thanks and then turned to another customer.

What exactly did you expect here? She said thanks. I don’t get you.

Anonymous wrote:Just last week, at a high end grocery store, I returned some chicken livers because they were out of date when I bought them. The customer service person issued me a credit and that was it. No apology. So, I go to the aisle and the shelf is full of out of date chicken livers. I go back and bring it to her attention and all she said was thanks and then turned to another customer.

I don't see a problem. What do u wanr a cookie?

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

But it is the employees job to keep an eye on the machines. I for one loathe these machines. I’m already doing the employee’s job. All I ask is that they are attentive when there is an issue, since it stalls you as the customer who is also temporarily an employee, and it appears this person wasn’t being attentive enough to handle that position. Of course a manager should be made aware. Especially if her frustration is leading her to throw things at customers!

You watch Fox News don’t you?

You believe men menstruate, don’t you?

Anonymous wrote:I just pulled a “let me talk to your manager” at a particular crappy grocery store after having an employee throw a receipt in my face after looking me in the eye and blatantly ignoring me twice during self-checkout malfunction. I’m totally ashamed about it and I don’t know why. My boss, whom I visited the store for, when I got back and told her about what happened, told me she would have wanted to know if one of her employees acted that way. The weirdest part was, when I pulled the manager card, the woman left the store, abandoning her post! Was I her thirteenth reason?

Sounds like Chevy Chase Safeway.