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Reply to "Why Chick-fil-A is successful"
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[quote=Anonymous]I think one key reason is that CFA are always clean and well maintained. And built to be bright and welcoming. That makes a huge difference to me. The Popeyes on Rockville Pike is filthy, dark, dreary, and looks like they are about to evacuate. They do have good chicken, but it is not a place I want to be in at all, and it makes me question whether I should really be eating food from such a place. Almost across the street is a CFA that looks like it gets a full scrub every night. I don’t ever wonder about whether the CFA chicken is safe to eat. I think this same principle applies more generally to restaurants. So many places open with great business, all clean and fresh, and then over time start to look neglected and poorly kept and business declines. I think a lot of places would do much better if they just cleaned! [/quote]
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