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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Every health insurance company, Comcast, LG Appliances, EZ Pass

Our 3 year old LG refrigerator stopped working recently and it took LG 4 weeks to send a technician out (we had the extended warranty). In the meantime, it took Twitter shaming, Facebook shaming, hours on hold, an unacceptable number of phone calls (during several of which we were hung up on and had to call back and get back into a ridiculously long queue) to get the technician scheduled. The guy finally came out and didn't put anything under the refrigerator when he moved it out, putting large scratches in our wood floor.

Needless to say, we'll never buy another LG product again.[/quote]

I have found the under-warranty repair process pretty unacceptable with every company. To the point that I no longer buy extended warranties. Better to pay for a more timely repair from a highly-rated repairman than put up with the song and dance from a company trying to limit its liability.[/quote]

Similar experience with Samsung. I will never buy another Samsung product again. We understood that they have supply chain issues. But I finally lost it when, after hours of going back and forth, they said they would refund our money (leaving us out the installation costs, but whatever at this point). But they said they didn't know, when, if ever, they would come pick up the defective unit. They said we had to store it until they made up their minds about what they were going to do with it. I said hell no, I'm not your storage facility. Give me a date and if you go after that I'll drag it to the curb and let someone pick it up. Nope, they hung up on me and I got a text that the refund request was cancelled. So then we just decided to call Lowes to see if they could make it right, which they did. They promised to get us a new unit, it would just take a while. After 2.5 months, we finally got it replaced, old one hauled away, and they picked up the new installation costs. We were super happy with that outcome, but then one day I get a FedEx from Lowes and I'm like, what is this now. A full refund "as requested." I never requested it, but we got a gift card for the full amount of the dishwasher. That was a pretty unexpected outcome to say the least.[/quote]

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