Anonymous wrote:There was a Chinese restaurant in Van Ness that had the world worst wait staff. She served DH the wrong order (Peppered Chicken), which he hates peppers so definitely did not order. She told DH to eat it, he might like it! She refused to bring him anything else.

Anonymous wrote:Every health insurance company, Comcast, LG Appliances, EZ Pass

Our 3 year old LG refrigerator stopped working recently and it took LG 4 weeks to send a technician out (we had the extended warranty). In the meantime, it took Twitter shaming, Facebook shaming, hours on hold, an unacceptable number of phone calls (during several of which we were hung up on and had to call back and get back into a ridiculously long queue) to get the technician scheduled. The guy finally came out and didn't put anything under the refrigerator when he moved it out, putting large scratches in our wood floor.

Needless to say, we'll never buy another LG product again.

Anonymous wrote:

Anonymous wrote:Every health insurance company, Comcast, LG Appliances, EZ Pass

Our 3 year old LG refrigerator stopped working recently and it took LG 4 weeks to send a technician out (we had the extended warranty). In the meantime, it took Twitter shaming, Facebook shaming, hours on hold, an unacceptable number of phone calls (during several of which we were hung up on and had to call back and get back into a ridiculously long queue) to get the technician scheduled. The guy finally came out and didn't put anything under the refrigerator when he moved it out, putting large scratches in our wood floor.

Needless to say, we'll never buy another LG product again.

I have found the under-warranty repair process pretty unacceptable with every company. To the point that I no longer buy extended warranties. Better to pay for a more timely repair from a highly-rated repairman than put up with the song and dance from a company trying to limit its liability.

Anonymous wrote:x1,000,000,000 When we get back from 4th of July events I will come back and post a story that will make your hair curl. It just happened to my best friend's mom. All I can say is wow, BoA is full of a-holes with the trip they pulled on her recently widowed mom.

I had such an a abysmal experience with them. Hours and hours of my time for a fraudulent charge. I had already given up on getting the money back and finally when I told them I was closing my account they magically were able to address it.

Np, I'm taken aback when I hear of anyone who still banks with BoA...

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Every health insurance company, Comcast, LG Appliances, EZ Pass

Our 3 year old LG refrigerator stopped working recently and it took LG 4 weeks to send a technician out (we had the extended warranty). In the meantime, it took Twitter shaming, Facebook shaming, hours on hold, an unacceptable number of phone calls (during several of which we were hung up on and had to call back and get back into a ridiculously long queue) to get the technician scheduled. The guy finally came out and didn't put anything under the refrigerator when he moved it out, putting large scratches in our wood floor.

Needless to say, we'll never buy another LG product again.

I have found the under-warranty repair process pretty unacceptable with every company. To the point that I no longer buy extended warranties. Better to pay for a more timely repair from a highly-rated repairman than put up with the song and dance from a company trying to limit its liability.

Similar experience with Samsung. I will never buy another Samsung product again. We understood that they have supply chain issues. But I finally lost it when, after hours of going back and forth, they said they would refund our money (leaving us out the installation costs, but whatever at this point). But they said they didn't know, when, if ever, they would come pick up the defective unit. They said we had to store it until they made up their minds about what they were going to do with it. I said hell no, I'm not your storage facility. Give me a date and if you go after that I'll drag it to the curb and let someone pick it up. Nope, they hung up on me and I got a text that the refund request was cancelled. So then we just decided to call Lowes to see if they could make it right, which they did. They promised to get us a new unit, it would just take a while. After 2.5 months, we finally got it replaced, old one hauled away, and they picked up the new installation costs. We were super happy with that outcome, but then one day I get a FedEx from Lowes and I'm like, what is this now. A full refund "as requested." I never requested it, but we got a gift card for the full amount of the dishwasher. That was a pretty unexpected outcome to say the least.

Anonymous wrote:

Anonymous wrote:Every health insurance company, Comcast, LG Appliances, EZ Pass

Our 3 year old LG refrigerator stopped working recently and it took LG 4 weeks to send a technician out (we had the extended warranty). In the meantime, it took Twitter shaming, Facebook shaming, hours on hold, an unacceptable number of phone calls (during several of which we were hung up on and had to call back and get back into a ridiculously long queue) to get the technician scheduled. The guy finally came out and didn't put anything under the refrigerator when he moved it out, putting large scratches in our wood floor.

Needless to say, we'll never buy another LG product again.

I have found the under-warranty repair process pretty unacceptable with every company. To the point that I no longer buy extended warranties. Better to pay for a more timely repair from a highly-rated repairman than put up with the song and dance from a company trying to limit its liability.

Anonymous wrote:

Anonymous wrote:I nominate FinnAir. My mom had to check her carry on bag at the gate because there wasn't space on the plane (the flight attendant took the bag and carried it somewhere). As mom was leaving the plane, she asked the flight attendant where the bag would be. The response from flight attendant? English. Speak English.

My mom has been living and working in US for 30 years. She does have an accent, but her English is absolutely fine otherwise. We just stood there because we couldn't believe that we heard what we heard. My 20 y.o. daughter then said a few choice words in her unaccented American English.

Sometimes it is hard for people who speak English as a second language to understand other accents in English. Personally I find it hard to understand counterparts from Korea and India who speak English but tend to have stronger accents than most Europeans so in English.

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Anonymous wrote:Mark and Graham. My son purchased a weekender bag (see similar below) for me for Christmas. A few days after Christmas, I called to exchange the bag. Too big to fit under the seat on an airplane and it was off white canvas (ugh). BTW, it was not monogrammed, but because it had been on sale, no returns, exchanges etc. These people suck and I will never buy from again EVER!

https://www.markandgraham.com/products/canvas-and-twill-overnighter/?_br_psugg_q=weekend+bag

You know your son is never going to buy you anything nice ever again, right? Poor kid.

I am this poster. Believe me, my adult DS is unaware of my unhappiness with the company. This item was simply “on sale”, not on clearance. I can buy an item on sale at Target and still able to return with a receipt within - number of days. I was willing to exchange, but they were unwilling to accommodate me, the consumer. Following that experience, I went online looking for sympathy and found many unhappy customers, mainly with quality. I guess I was surprised that within days of Christmas, they were unwilling to work for me. Not the end of the world, but not a place I would ever give a second chance.

1) you weren’t the consumer, your son was

2) it was final sale, which means you cannot return; your distinction between “clearance” and “sale” is neither here nor there

3) your complaints in your OP were for things that were apparent to your son upon purchase, the size and color of the bag; I own a ecommerce brand and I wouldn’t accommodate you on that either

4) you didn’t give them a first chance, your son bought this knowing the size, color, and that the item was FINAL SALE.

There is no such thing as a finally sale and these bags cost like 1 dollar to make as they use sweat labor so stfu

Final sale policy is right on their website but anyway sorry you’re stuck with the bag your schmuck son was so sure you’d love the clearly marked final sale warning didn’t slow him down.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Mark and Graham. My son purchased a weekender bag (see similar below) for me for Christmas. A few days after Christmas, I called to exchange the bag. Too big to fit under the seat on an airplane and it was off white canvas (ugh). BTW, it was not monogrammed, but because it had been on sale, no returns, exchanges etc. These people suck and I will never buy from again EVER!

https://www.markandgraham.com/products/canvas-and-twill-overnighter/?_br_psugg_q=weekend+bag

You know your son is never going to buy you anything nice ever again, right? Poor kid.

I am this poster. Believe me, my adult DS is unaware of my unhappiness with the company. This item was simply “on sale”, not on clearance. I can buy an item on sale at Target and still able to return with a receipt within - number of days. I was willing to exchange, but they were unwilling to accommodate me, the consumer. Following that experience, I went online looking for sympathy and found many unhappy customers, mainly with quality. I guess I was surprised that within days of Christmas, they were unwilling to work for me. Not the end of the world, but not a place I would ever give a second chance.

Jesus what a nightmare. For your son. I hope he's learned his lesson and never bought you another gift again. Why can't you just be grateful, smile and say thank you? It's the thought that counts. Find another use for your bag or donate it?

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Mark and Graham. My son purchased a weekender bag (see similar below) for me for Christmas. A few days after Christmas, I called to exchange the bag. Too big to fit under the seat on an airplane and it was off white canvas (ugh). BTW, it was not monogrammed, but because it had been on sale, no returns, exchanges etc. These people suck and I will never buy from again EVER!

https://www.markandgraham.com/products/canvas-and-twill-overnighter/?_br_psugg_q=weekend+bag

You know your son is never going to buy you anything nice ever again, right? Poor kid.

I am this poster. Believe me, my adult DS is unaware of my unhappiness with the company. This item was simply “on sale”, not on clearance. I can buy an item on sale at Target and still able to return with a receipt within - number of days. I was willing to exchange, but they were unwilling to accommodate me, the consumer. Following that experience, I went online looking for sympathy and found many unhappy customers, mainly with quality. I guess I was surprised that within days of Christmas, they were unwilling to work for me. Not the end of the world, but not a place I would ever give a second chance.