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[quote=Anonymous]In the past year or so, the worst customer service experiences I've had have been from small, local businesses.

It's frustrating because I want to support small and local, but at the same time, over and over these small, local businesses have failed to provide the services offered.

Latest was a graduation cake. Cake was ordered at the beginning of May for mid-June delivery. Very basic cake, nothing crazy design wise. Two days before delivery day, I was Cc'd on a massive email (not even Bcc) by the baker asking for 8-10 people to move their pickup day back by one day. The baker said they accidentally overbooked and couldn't fulfill all the orders for that date. I don't believe that at all. I think they were greedy and kept accepting those $95 a pop cake orders and didn't realize until too late that they'd taken on more than they could handle.

I told her to cancel my order, refund my deposit, and I went to Wegmans and got a lovely cake for $70. I ordered 2 days before it was needed without any issue. [/quote]

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