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Reply to "Chastised for not tipping on a to go order"
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[quote=Anonymous][quote=Anonymous]Years ago friends and I are at Pussers in Annapolis on a Saturday night. The hostess sat our party of 8 at a table set for 10. Our waiter from the get-go had trouble with the fact that we were seated at his largest table and only a party of eight. Ordered drinks, appetizers/salads and approx 10 minutes later we ordered our entrees. Our party received our drinks and entrees, and after we finished our entrees the salads and appetizers were brought out. We refused our salads and appetizers. Our waiter asked if there was a problem. We kindly explained that our entrees were brought out first and after we had finished our entrees the salads and appetizers were brought to the table which we refused and asked that the cost for the appetizers be removed from the check. We asked for our check, in reviewed of the check, we saw that nothing had been adjusted, the check for our party of eight was over $400. I took the check to the hostess stand and spoke with the manager. The manager understood the confusion with the meal and adjusted our check for the “missed” salads and appetizers. The manager asked about our dining experience, I explained that our waiter had an attitude from the moment we sat down about a party of eight at a large table set for ten and poor service, hard to get drink refills etc. I paid the adjusted check and left a 10% tip for lousy service. The manager must have handed the signed check to our waiter to “close” our table. The waiter followed our party out of the restaurant into the hotel lobby and took issue that he felt his service level was above average and warranted a larger tip. I walked back in to the restaurant, asked for the manager, and told him what just occurred in the hotel lobby. Beside me were two friends who witnessed the confrontation. The manager took the waiter into the kitchen and handled the situation. He returned moments later and apologized for the poor service, explained that the waiter was no longer an employee of his, thanked us for bringing these issues to his attention and handed us free drink coupons for use another time. Poor service doesn’t require a tip, I left something but certainly nowhere near what our waiter thought he was worth. I regret tipping him anything after he confronted me and his behavior was ‘off the charts’, and warranted speaking with the manager again. Not only did that guy miss out on what could have been a $100 tip, he lost his job that night as well. [/quote] That is exactly how that situation should have been handled by you and by the manager. Good story, but what does it have to do with not tipping on a to go order, other than the similarity in the server confronting you about the tip which is absolutely a fireable offense. Was that your point? If so, I agree, but I also tip on to go orders.[/quote]
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