Reply to This woman seated between two obese people is awful but so are they for not buying the extra seat.

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]
Good customer service means making all your customers welcome. Airlines could:

- have some bigger seats that are more expensive but aren't double the price of others. 
- be clear about seat sizes and distance between seats in the coming process
- dont move or rebook people who have chosen a bigger seat for this reason
- dont give away extra seats that are purchased for this reason
- don't overbook flights 
- don't charge extra for seat selection
[/quote]

They already have a lot of that and/or it won't address the problem.

If you want a bigger seat, pay for first class. I travel a lot for work but I know my trip plans many months in advance. First class, when bought far ahead, is the same price as buying economy class a month or two ahead.

Seat sizes are easily found on seatguru.com and the airline's website. It's not hidden at all.

Seat selection is a value to customers.. they should charge for it if people are willing to pay. Besides, that won't solve the issue if 2 large people traveling together choose to sit in the same row/section.

I agree airlines shouldnt' give away extra seats -- I didn't realize this was so common.[/quote]

The issue is the two larger adults clearly planned this to either get an empty middle seat or let someone else have the space burden.  They should have picked two seats together instead of selfishly putting a stranger in the middle of them.  I would have been pissed.  I've had it happen and its miserable.  She should have handled it better asking for a seat change, but most likely there were not any extra seats.  The larger folks should should have put her on the isle and taken the window and middle.[/quote]

I bet they at least know how to spell aisle since they were clever enough to go for this seat strategy. [/quote]

My DH and I do this all of the time. Why would you intentionally sit in a middle seat? If the middle seat gets taken then you can switch but if you book a middle seat you will definitely have a middle seat.

- frequent flyers, not obese 
[/quote]

[b]Its rude, you take two seats next to each other.  No one wants to sit in the middle of your conversation, you handing things back and forth, etc.  I have no issue with a middle seat but I don't want you touching me nor do I want to hear your conversations or stuff being passed back and forth.[/b][/quote]

I don't want to hear how great you think you are (for the duration of the trip), you are not.  Not only that, you don't take the middle seat because you want to stuff someone in there like it is some sort of pathetic victory in your pathetic life.  Don't pretend you "will take the middle seat" - because we all know that neither one of you want to sit next to each any more than any other flier. Besides, I don't want to so much as smell the two of you.  People like you are trying to ruin it for everyone else, and trying to make your problem our problem.  You don't belong on an airplane, at all. Second PP nailed it - this is the type of couple that fawns over itself and tries to act like there is someone in the way, when that is how the idiot couple booked their own flight. You know the middle seat is going to be sold, just take it.  You probably have separate bedrooms and bathrooms to avoid touching or smelling each other -- WTH would I want to? [/quote]

We always use this strategy, and I always offer the window if someone comes along for the middle seat. My DH needs the aisle directly to his left due to an old knee injury and the fact that he is 6’3”.[/quote]

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