Reply to M.lynch managing director, will he get fired?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Has Robek's released a statement?[/quote]

I'm curious too. I hope these teens were also fired for putting peanut butter in the smoothie. They deserve to be fired for negligence too.[/quote]

You don't fire an employee for making something incorrectly. The customer asks for it to be remade or not charged for the item when the customer notices the the mistake.

Pretty common issue and why many with severe allergies don't eat out. [/quote]First off, those who are saying his relatives in CT are posting here, his relatives are probably advised to not make any statements due to him retaining an attorney for his felony charge which could land him 5 years jail time.  He didn't throw the smoothie for a mistake.  He brought it in to ask who made, asked to speak to manager, asked for corporate's number, asked to use the phone and the employee's kept dismissing him and yelling and cursing at him.  The repeated refusal to provide info on the making and manager of the smoothie is what set him off.  Yes, it was the 16-year-old's second day on the job and she wasn't used to making them.  They would be in their right to fire her for reduction in sales and reputation and customer service as she was representing the company on company hours in company logo.  However, many more people have come to the store, not to buy anything, but to give their opinions.  It certainly is giving them lots of free press.  They say no press is bad press...

I, myself, loved Robeks and they were in general more competent in NOVa than Tropical Smoothie, but in FL Tropical Smoothie is awesome.  I will no longer be shopping at Robeks, not because of a mistake which Tropical Smoothie and Kohr's Custard have definitely also made locally, but because of their statement.  When I got [i]severe[/i] food poisoning from Outback Steakhouse, I didn't yell at anyone but rather reported it to poison control.  Even though I was literally reading my receipt and the Queen's filet was on their website and I was trying to email them a photo, the poison control told me Outback said they don't sell a Queen's filet so they dropped the whole thing unreported and that was the end of story.  They got away with it scot-free just by lying.  At least if this guy ends up in jail, the denizens of Fairfield will know about the poisoning.[/quote]

Coming in and saying "I want to speak to the f-king person who made this drink" is not the way to come in and get resolution.[/quote]

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