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Sports General Discussion
Reply to "What would you think of this response from a personal trainer?"
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[quote=Anonymous][quote=Anonymous]No one sounds at fault here; this is a communication issue. I'm in a personal services field where it's customary to charge clients for a missed session if within a 48-24 hour window, and I'll do this barring very unusual exceptions. However I always explain the policy in writing and verbally at the time of our first appointment so there's no misunderstanding, then reminder them again after a late cancellation. Whatever though. Unless it was never explained to you I'd pay the session and move on. Lesson learned.[/quote] Again the session has already been prepaid. I bought a package months ago. I was not asking if I should have been charged. I wanted to know if it is reasonable to expect an explanation. When I got a message back from her saying, "no worries " it was confusing. [/quote]
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