Op here: She gave me a free package of her pilates mat classes because I somehow managed to sign up online without signing a waiver or contract. I wasn't expecting that at all.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:OP: Maybe I missed this but was it written in your contract?

Several of us have asked but OP has not answered.

I did not sign a contract. Again I am not mad that she charged a session. I think it could have been communicated better given that I am a new client.

Absolutely it could have been and should have been.

Anonymous wrote:

Anonymous wrote:OP: Maybe I missed this but was it written in your contract?

Several of us have asked but OP has not answered.

I did not sign a contract. Again I am not mad that she charged a session. I think it could have been communicated better given that I am a new client.

Anonymous wrote:OP: Maybe I missed this but was it written in your contract?

Several of us have asked but OP has not answered.

She responded to what you wrote. You are displacing your anger at being charged for a cancelled appointment by challenging her "no worries." If being charged were a concerned, you'd have texted differently. "I need to cancel today bc of a personal emergency. Can we reschedule so I'm not charged for the missed appointment today?" Maybe she had an opening later in the day that she'd have been happy to have filled? If she responded that it would be deducted from the package due to short notice, you could have countered with the fact that you paid for a full session for the appointment where she caused problems by giving you the wrong address. Negotiating is an active enterprise, OP. If you wanted to be let out of the responsibility to pay for that slot, you should have presented an option.

Obviously you are responsible for the missed appointment. Obviously the trainer is paid to be available during the times you schedule. Obviously, there was going to be a deduction. "No worries" is simply an acknowledgement of your text. Nothing more. You're an adult and you knew the consequences. It is not on her to further explain what those are.

Anonymous wrote:
Again the session has already been prepaid. I bought a package months ago. I was not asking if I should have been charged. I wanted to know if it is reasonable to expect an explanation. When I got a message back from her saying, "no worries " it was confusing.

If you understood that you would be paying anyway, this message should not have been confusing.

This is pretty standard. Could the trainer have handled it better? Yes. Did she handle it incorrectly? No.

I hate people who get pissed at a cancellation fee. In the end, the goal is to get it waived and, when not done, they find an excuse to cancel their service. Good riddance, I say.

Anonymous wrote:Looking at this from a different perspective, what happens if the trainer cancels on short notice? This happens to my wife all the time at her gym in DC.

Then your wife can just go into the gym and exercise on her own and schedule a makeup session. If a trainer is unreliable and the training contract is through the gym see if she can switch to a different trainer.

OP: Maybe I missed this but was it written in your contract?

Looking at this from a different perspective, what happens if the trainer cancels on short notice? This happens to my wife all the time at her gym in DC.

Anonymous wrote:I would have assumed the sessions was being deducted even without her saying anything, so it wouldn't have been necessary for her to say anything. I don't understand what you think would have gone differently if she had said reiterated it in her email to you.

It would have been commicated to me clearly. I am a new client. My first session ended up being rushed because she gave me the wrong address. To me no worries was not the right way to respond to someone new. I understand she had a Kate policy but that should have been communicated to me at least once. It's also reasonable to expect replies back to emails within a few business days. She's bad at getting back to me which is frustrating.

Anonymous wrote:No one sounds at fault here; this is a communication issue. I'm in a personal services field where it's customary to charge clients for a missed session if within a 48-24 hour window, and I'll do this barring very unusual exceptions. However I always explain the policy in writing and verbally at the time of our first appointment so there's no misunderstanding, then reminder them again after a late cancellation. Whatever though. Unless it was never explained to you I'd pay the session and move on. Lesson learned.

Again the session has already been prepaid. I bought a package months ago. I was not asking if I should have been charged. I wanted to know if it is reasonable to expect an explanation. When I got a message back from her saying, "no worries " it was confusing.

I would let it go for now. Meet with the trainer for your remaining sessions. Go in with a positive attitude and put in the effort to get the best results as possible. Listen to and follow the trainer's advice and see what it gets you.

If things work out well maybe suggest a make up session for the one that you missed. Offer to pay for it.

If this trainer doesn't do too much for you, learn what you can and move on.

I would have assumed the sessions was being deducted even without her saying anything, so it wouldn't have been necessary for her to say anything. I don't understand what you think would have gone differently if she had said reiterated it in her email to you.