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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]This is the weirdest post on here right now. Says a lot about you guys. You’re focused on the wrong thing people[/quote]

Odd take. Most people would agree that how prospective customers are treated very much matters in any industry. [/quote]

How much of a range is there with this variable?

You sign up online for a tour. Your kid checks in at the desk. You listen to the presentation. You walk around the campus with a tour guide.

In terms of differences: Some schools give out a little swag. And apparently one provides a lunch ticket. In my experience, all have provided free parking, but maybe there are some with pay-to-park garages??

I’m genuinely curious. What exactly do you think these tiny “customer experience” differences on your day say about the relative value or experience of a four year college education at these schools? [/quote]

Are you really this obtuse? Let’s try to make this easy. Mom and Larlo visit college A and are greeted by a cold receptionist and the AO seems snobby when Larlo asks a question. After the visit Larlo emails the territory AO and gets a curt response. Mom and Larlo visit college B and their experience is the opposite.

See how small interactions with staff members can shape feelings towards a college? If they want tuition dollars they can at least be friendly to people interested in giving them business. Even selective colleges care about yield and first impressions matter. [/quote]

Gotcha.

My takeaway here is that different things matter to different people. Which makes sense. It’s all part of finding the right fit.

Personally, these types of “small interactions” with staff do not shape our family’s feelings about a college either way. A cold receptionist? Don’t care. An AO who seems snobby? We tend to give people the benefit of the doubt at busy events. Same with curt email responses. Regional reps are flooded, especially now that there’s all this advice telling kids to “reach out” to them to show DI.

But I do see how these things matter a lot to some people. My FIL, for example. He makes big assumptions about people based on small social interactions.

Thanks for explaining. You do you. 👍[/quote]

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