Anonymous wrote:Georgetown is the worst

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:This is the weirdest post on here right now. Says a lot about you guys. You’re focused on the wrong thing people

Odd take. Most people would agree that how prospective customers are treated very much matters in any industry.

You are a "prospective customer" after you have been accepted - and they will be very nice to you then, promise. Not sure why folks like you think anyone needs to win you over - also, free lunch lol.

Anonymous wrote:

Anonymous wrote:This is the weirdest post on here right now. Says a lot about you guys. You’re focused on the wrong thing people

Odd take. Most people would agree that how prospective customers are treated very much matters in any industry.

Anonymous wrote:Wait what? You’ve had more than one interaction admissions office at each school??? Like, beyond the school tour??? What in heavens sake for?!!

Anonymous wrote:I think people need to realize what admissions / enrollment/ financial aid people go through.

I have friends and family who work or worked at a variety of universities in admissions including (top) Dean role from small liberal arts schools to state universities all the way up to top Ivies and equivalent.

It is stressful. You have to read files and basically work a minimum of 6 days a week during reading season. Then you deal with parents, alumni, professors, other administrators.

A friend said that a group in the office would all take turns on the phone when it got super busy and hated it because you’d always get screamed at.

All the people I know work crazy long hours and unless you’re the top person don’t get paid that great either, especially not for the hours you work.

Then, when some applicants don’t get in it gets even worse than the above.

People on here saying Larlo asks a question and gets a rude/ unengaged response.

Is that question found on the website? A blog? Did someone just ask it two questions ago and Larlo wasn’t listening? I hear over and over from people I know in admissions that asking questions that can be found online or are answered during the session that just ended are not a good look. Ask a question that you can’t find online or hasn’t already been asked/ answered.

I also don’t understand the curt email response. Most people want to get to the point. These admission members get hundreds of emails a day (maybe more). They answer the questions and move on. Adding flowery language, really?

Lastly, the receptionist is usually the person who gets the first brunt of stuff, so if they seem rude maybe they just had five parents yell at them before you came along. Who knows.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:This is the weirdest post on here right now. Says a lot about you guys. You’re focused on the wrong thing people

Odd take. Most people would agree that how prospective customers are treated very much matters in any industry.

How much of a range is there with this variable?

You sign up online for a tour. Your kid checks in at the desk. You listen to the presentation. You walk around the campus with a tour guide.

In terms of differences: Some schools give out a little swag. And apparently one provides a lunch ticket. In my experience, all have provided free parking, but maybe there are some with pay-to-park garages??

I’m genuinely curious. What exactly do you think these tiny “customer experience” differences on your day say about the relative value or experience of a four year college education at these schools?

Are you really this obtuse? Let’s try to make this easy. Mom and Larlo visit college A and are greeted by a cold receptionist and the AO seems snobby when Larlo asks a question. After the visit Larlo emails the territory AO and gets a curt response. Mom and Larlo visit college B and their experience is the opposite.

See how small interactions with staff members can shape feelings towards a college? If they want tuition dollars they can at least be friendly to people interested in giving them business. Even selective colleges care about yield and first impressions matter.

Gotcha.

My takeaway here is that different things matter to different people. Which makes sense. It’s all part of finding the right fit.

Personally, these types of “small interactions” with staff do not shape our family’s feelings about a college either way. A cold receptionist? Don’t care. An AO who seems snobby? We tend to give people the benefit of the doubt at busy events. Same with curt email responses. Regional reps are flooded, especially now that there’s all this advice telling kids to “reach out” to them to show DI.

But I do see how these things matter a lot to some people. My FIL, for example. He makes big assumptions about people based on small social interactions.

Thanks for explaining. You do you. 👍

Anonymous wrote:I think people need to realize what admissions / enrollment/ financial aid people go through.

I have friends and family who work or worked at a variety of universities in admissions including (top) Dean role from small liberal arts schools to state universities all the way up to top Ivies and equivalent.

It is stressful. You have to read files and basically work a minimum of 6 days a week during reading season. Then you deal with parents, alumni, professors, other administrators.

A friend said that a group in the office would all take turns on the phone when it got super busy and hated it because you’d always get screamed at.

All the people I know work crazy long hours and unless you’re the top person don’t get paid that great either, especially not for the hours you work.

Then, when some applicants don’t get in it gets even worse than the above.

People on here saying Larlo asks a question and gets a rude/ unengaged response.

Is that question found on the website? A blog? Did someone just ask it two questions ago and Larlo wasn’t listening? I hear over and over from people I know in admissions that asking questions that can be found online or are answered during the session that just ended are not a good look. Ask a question that you can’t find online or hasn’t already been asked/ answered.

I also don’t understand the curt email response. Most people want to get to the point. These admission members get hundreds of emails a day (maybe more). They answer the questions and move on. Adding flowery language, really?

Lastly, the receptionist is usually the person who gets the first brunt of stuff, so if they seem rude maybe they just had five parents yell at them before you came along. Who knows.

Anonymous wrote:

Anonymous wrote:Wait what? You’ve had more than one interaction admissions office at each school??? Like, beyond the school tour??? What in heavens sake for?!!

+100
I have kids at two different colleges and we have never once interacted with the admissions office at either school, or any of the others they applied to. This thread is hilarious.

Anonymous wrote:W and L pompous.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:This is the weirdest post on here right now. Says a lot about you guys. You’re focused on the wrong thing people

Odd take. Most people would agree that how prospective customers are treated very much matters in any industry.

How much of a range is there with this variable?

You sign up online for a tour. Your kid checks in at the desk. You listen to the presentation. You walk around the campus with a tour guide.

In terms of differences: Some schools give out a little swag. And apparently one provides a lunch ticket. In my experience, all have provided free parking, but maybe there are some with pay-to-park garages??

I’m genuinely curious. What exactly do you think these tiny “customer experience” differences on your day say about the relative value or experience of a four year college education at these schools?

Are you really this obtuse? Let’s try to make this easy. Mom and Larlo visit college A and are greeted by a cold receptionist and the AO seems snobby when Larlo asks a question. After the visit Larlo emails the territory AO and gets a curt response. Mom and Larlo visit college B and their experience is the opposite.

See how small interactions with staff members can shape feelings towards a college? If they want tuition dollars they can at least be friendly to people interested in giving them business. Even selective colleges care about yield and first impressions matter.

Anonymous wrote:

Anonymous wrote:This is the weirdest post on here right now. Says a lot about you guys. You’re focused on the wrong thing people

Odd take. Most people would agree that how prospective customers are treated very much matters in any industry.