Reply to What happened to basic Customer service? Is it gone forever?

Forum Index » Off-Topic

Reply to "What happened to basic Customer service? Is it gone forever?"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous][quote=Anonymous]Customer service is expensive.  The kind of "good" customer service people expect requires training, knowledge, professionalism, empathy, and emotional regulation.  People are too used to sitting behind a keyboard; they don't know how to interact with other people.  When business propose a model that uses good customer service, like a concierge doctor, people complain about the cost.[/quote]

+1000

This is the answer.

Most people working the kinds of jobs that you think of when you say "customer service" don't even make a living wage. When you don't make a living wage and the job isn't interesting, you don't give a darn, and that is going to be exacerbated by dealing with the general public which often means dealing with angry/rude/insane/demanding/ignorant people who want to treat you like a servant. Why don't the businesses hire people who will give a darn? Because they aren't willing to pay for it. Unemployment has been quite low for a very long time so the people who are self-motivating and care about the quality of their work are able to get higher paying jobs pretty easily, and businesses that don't pay much have a hard time keeping anyone around at all. So when Larla is rude to the customers, they can't really fire her, because it's too hard to find someone else -- someone else who will be any better anyway; at least mean old Larla shows up on time.  [/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics