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[quote=Anonymous]I tried to cancel my mother's internet when she moved to assisted living. She had the beginning of dementia and couldn't really remember the details of how she set it up. I spend hours trying to cancel it. She had to remember a pin to cancel the account, but she had not idea what her pin was. Finally I called once and had my brother on speaker and my mother next to me on speaker. The nice guy let us try about 20 PIN numbers when we explained the situation and said we were trying to help our elderly mother. Finally one worked and we were able to cancel it. It was only because we finally spoke to a really nice customer service agent. [/quote]
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