Reply to Amazon delivery "delays" becoming norm?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Contact support. [/quote]

That’s becoming increasingly hard to do.  A few years ago, I was able to contact customer service representatives by phone.  More recently, I was easily ably to contact CS reps via Chat.  A couple of weeks ago, I was unable to find either a phone number or access Chat in a way that would allow me to talk with an actual human being. I kept spiraling through “help” pages and automated responses that didn’t address my questions. I wonder if this is just the way it is — or if it’s linked to the specific products I had questions about. Perhaps it’s easier to access chat if it’s related to more expensive items?

[/quote]

This is such an issue, for a company supposedly obsessed with customer service why do they make it so hard to find a customer service number or chat option?[/quote]

I think “supposedly “ is key here.  In the time it takes for longtime customers to realize how bad it’s becoming, Amazon will have made billions of dollars.

What’s even worse — to me — is the changes to the formerly stellar customer service at Zappos after they were bought by Amazon.  As Amazon has taken over ever-larger chunks of the shopping universe there is increasingly less need to provide decent customer service to maintain their dominance. [/quote]

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