Reply to My $16 Chipotle burrito bowl was 100% wrong. Shouldn't I get a full refund?

Forum Index » Food, Cooking, and Restaurants

Reply to "My $16 Chipotle burrito bowl was 100% wrong. Shouldn't I get a full refund?"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous][quote=Anonymous]I rarely go to Chipotle but when I do I get double of the shredded steak and minimal toppings. I ordered through the app today and they gave me a chicken bowl with tons of sour cream. I can not eat anything covered in runny sour cream; the smell makes me gag. I did an online complaint thing and it shot back a coupon for a buy one get one free. That is certainly not worth $16, right. Would you just forget it or put additional effort into getting a refund? The website seems like it's all A.I. and I am not driving across town to wait in line and complain.[/quote]

Last year I ordered on the app for pickup. Was 15 minutes after the stated time. There was a line out the door AND a huge line for pickup. A kid came out and was like if you have a pickup order its going to be 30-45 minutes or you can get in line and we will cancel your pickup order but you have to pay. A lot of pickups were for delivery so that wasnt an option for them. I had my 3 year old with me and it was dinnertime so I went up to him after and said I would like to cancel my order. He got the manager who took down my name and sat there on the computer saying he refunded it but it would take 7-10 days. I called twice after that and no refund.

A year later and no refund. Emailed corporate and no response.

We do not use app orders anymore for Chipotle. CFA has no issues and neither does MOD but Chipotle always seems to have issues, including with completing orders correctly. [/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics