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Preschool and Daycare Discussion
Reply to "I have an in home daycare and the parents haven't paid in over a month"
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[quote=Anonymous]It is challenging, but moving forward it is best to leave emotions out of your contact with her. Do you have a Parent Handbook and contract? If so use your wording from those sources and enforce them. If you don't have a contract with your clients at this time, I recommend one going forward. At this point it will be difficult to recover a working relationship with this particular client. She does not respect/value you and the service your business provides enough to pay you. Out of curiosity is she working or going out on weekends, where you have provided overtime? Due to not making payments when payments were due, I would move her to a prepay contract. No pay, no services provided. Overtime weekend care would be paid upfront at time of booking. Chances are now that you begin to enforce policies, she will seek care elsewhere. [/quote]
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