Reply to VRBO won't refund Sanibel stay for next week

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[quote=Anonymous]I've had to dispute a VRBO with my credit card before, because the property was nothing like the photos and VRBO was useless as usual. Resolved in my favor within a week. No reason OP shouldn't try it.

That said... folks seem to not understand how the rental contract relates to the credit card merchant agreement. The rental contact can say pretty much anything, it's a contract between you and the property owner/manager. The credit card merchant agreement is with VRBO, and all it covers is one form of payment. If the rental isn't as described or isn't available, your credit card company will reverse the charge, and VRBO will try to recoup payment from the property owner/manager. But that doesn't displace the rental contract, which might still require you to pay (e.g., a force majeure clause in which you assume the risk). In that scenario (which it sounds like OP isn't in) the property owner/manager could hypothetically sue to recover the amount due.

P.S. I'm a lawyer, but this isn't legal advice.[/quote]

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