Reply to VRBO won't refund Sanibel stay for next week

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]OP here.

I can't find any info on the condition of the development I was going to stay in to judge its condition after Ian but I did find this video of a neighboring condo (~250 yards down the beach from my booking, which was also beachfront):

https://www.reddit.com/r/Sanibel/comments/xtvlde/footage_of_sanibel_siesta/

As to the contract, I can't even find an actual legal contract on VRBO for my booking. Does anyone know where on the website it is? All I see are the "cancellation policies" which is the standard "60 day policy":

- 100% refund of amount paid if you cancel at least 60 days before check-in
- No refund if you cancel less than 60 days before check-in

Where is the actual rental contract? I don't have it in my email from when I made the booking either.

Even if I go to make a new booking next year, at no point in the checkout process do I see a link to the actual contract (obviously I am not finalizing the checkout process).

I can find the general VRBO terms and conditions, but they relate to the VRBO platform and have nothing to do with the actual rental contract itself: https://www.vrbo.com/legal/terms-and-conditions[/quote]

There is no VRBO "contract."   If the owner has his/her own contract incorporated into their listing you are given a chance to see the contract and then agree to it when you make your booking.  If the owner has no contract (other than their listed cancellation policy) that you agreed to when booking then each party is on their own as to whether a refund is appropriate.  IN that circumstance the credit card company would seem to the entity that would make the ultimate decision.[/quote]

If you accept payment via credit card, you've agreed that their agreements supersede yours  [/quote]

Absolutely not.  If you have a binding agreement that clearly spells out the obligations of each party then the  credit card company will stay out of the dispute -- as the terms of your private contract is binding.  It is where there is no contract or the contract does not address the issue that the credit card company and its terms may come into play.

-a lawyer[/quote]

Your credit card company goes by their merchant agreement in adjudicating a dispute and those clearly require refunds when services paid for are not provided [/quote]

Not if in your contract you agreed to pay with no refunds or exceptions for Acts of God.  
[/quote]

Once again, wrong. Their merchant agreement protects their cardholder when the services purchased are not provided. The services are not being provided.[/quote]

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