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Travel Discussion
Reply to "VRBO won't refund Sanibel stay for next week"
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[quote=Anonymous]Welcome to VRBO. They will do nothing to help you, OP. I was ghosted by an owner when I tried to cancel (within the terms of the contract) and VRBO admitted they were wrong but did absolutely nothing to help. The VRBO “guarantee” is worthless. They suggested that I challenge the charge on my credit card. They will not even provide you with a form to file a claim. I sent a letter and got back a polite FU letter from the VRBO legal department. It’s why I will never use VRBO again. They charge outrageous fees and do nothing at all in exchange. You might as well be renting on Craig’s List. [/quote]
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