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Reply to "Situation at Subway - was I wrong?"
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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous] This isn't reasonable. Closing time is posted for the public to see. That makes it something of a promise to potential customers as well as those already served.[/quote] Some of you misunderstanding what closing time is. Closing time is not the last time you can enter a business, but when the business is closed, e.g. the lights go out, the place stops doing business. If you cannot transact your business in the amount of time remaining, then some businesses will not allow you to enter. It's very common for small businesses to close and lock the doors a few minutes early, when there is no longer time for someone new to enter, have food prepared, checkout and pay and still be out before closing time, so they close the doors because there is no longer sufficient time for a transaction. Those of you who feel entitled to walk into the door at closing time or a few minutes before and still be served are too used to [b]chain businesses[/b] rather than small businesses.[/quote] That should be "...used to large chain businesses..."[/quote] Like... Subway?[/quote] No, like McDonald's or Burger King or other large chains that are managed by corporations and have more standard procedures. Subway, although ubiquitous, is a small chain because it is franchised and each individual store may be a separate entity run by its own autonomous management that will make its own local policies. You may occasionally get franchises that own multiple shops, but rarely more than a small handful. Most are owned individually or in pairs. As such, the operating standards may vary quite a bit from shop to shop. Restaurants that are corporately or regionally owned and managed are much more likely to have consistent and reliable operating policies. A Subway has more in common with a small single Mom & Pop restaurant than it does with McDonald's.[/quote]
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