Anonymous
Post 10/17/2012 11:15     Subject: Situation at Subway - was I wrong?
What a shame!
Anonymous
Post 10/17/2012 01:16     Subject: Situation at Subway - was I wrong?
ThatSmileyFaceGuy wrote:It's called customer service, something lacking in American business anymore. And those two girls were scheduled until at least 8:30 anyway.


THIS!

The first time I heard the recording inside of Macy's saying they were about to close and I should find a cashier and get the hell out of there I knew I would be taking my business elsewhere.
Anonymous
Post 10/17/2012 01:15     Subject: Situation at Subway - was I wrong?
Nothing to add, except that I was eating in a Pho restaurant that closed at 8 and asked to bring an additional coke to our table at 7:50, and they refused. We hadn't paid yet, so it wasn't like they had to write up a separate bill.

Yesterday, I called at 4:50 to make an appointment at the ped as a new patient. Lady took my contact info then transferred me to scheduling. By the time I was put through, it was 5:00 on the dot. Person answering told me "It's 5, the office is closed, call back tomorrow." Click. This was after trying to get through weeks ago and hanging up after being on hold for ten minutes. Needless to say I won't be taking my kid there.
Anonymous
Post 10/17/2012 00:59     Subject: Situation at Subway - was I wrong?
ChipotleLady wrote:
Anonymous wrote:
Anonymous wrote:I'm recovering from a medical procedure with lots of time on my hands.

Yeah, I'm bailing, this thread is way too long.

Thanks for those that had constructive criticism and those that could see my point of view, much appreciate!

Adios!


You psoriasis on your hands, too? How do you even manage to get out and about?


You evil pig. This is the first page I'm reading here in this thread and by the way this is going I should stop right here.

How dare you mock me like this? Will you laugh at people with disabilities when you pass by? You're disgusting!

OP, I understand your frustration but I'd never make them open the door for me. I'd be scared they'd mess up my food. Also I'd write an email to the manager and the franchise to make a big deal about it.

I come from a place where customers are always right. I've worked in retail for several years during my teen years and early 20s and we were there with doors open until the last customer was out. In the mall where I worked we were not allowed to close the doors until the last customer was walking out and let me tell you, the time we made more sales was usually fri/sat/sun by closing time because the customers are in a rush and don't think carefully before spending money.

Believe me, the boss in that shop will want to hear from you.


Calm down. Wasn't mocking you. Thought it was you and was surprised you had it on your hands, too. That is all.
ChipotleLady
Post 10/17/2012 00:55     Subject: Situation at Subway - was I wrong?
Anonymous wrote:
Anonymous wrote:I'm recovering from a medical procedure with lots of time on my hands.

Yeah, I'm bailing, this thread is way too long.

Thanks for those that had constructive criticism and those that could see my point of view, much appreciate!

Adios!


You psoriasis on your hands, too? How do you even manage to get out and about?


You evil pig. This is the first page I'm reading here in this thread and by the way this is going I should stop right here.

How dare you mock me like this? Will you laugh at people with disabilities when you pass by? You're disgusting!

OP, I understand your frustration but I'd never make them open the door for me. I'd be scared they'd mess up my food. Also I'd write an email to the manager and the franchise to make a big deal about it.

I come from a place where customers are always right. I've worked in retail for several years during my teen years and early 20s and we were there with doors open until the last customer was out. In the mall where I worked we were not allowed to close the doors until the last customer was walking out and let me tell you, the time we made more sales was usually fri/sat/sun by closing time because the customers are in a rush and don't think carefully before spending money.

Believe me, the boss in that shop will want to hear from you.
Anonymous
Post 10/16/2012 23:36     Subject: Situation at Subway - was I wrong?
Anonymous wrote:
Anonymous wrote:Deep down, I think most of the snarky people on this thread agree with OP and would be similarly annoyed at the early closing. They just want to be contrary for contrary's sake.


I think you're right!


No sorry. Anyone who's had to work in the food industry probably has some sympathy for the people that come in at the last minute, and then sit around eating for another 45 minutes, meaning you can't go home - and if it is similar to when I worked - you often didnt' get paid after closing. And while I may be upset if a place closes early, I'd never make a food establishment open back up. I'd assumed they would have started cleaning and me ordering food would mean they would have to redo all that cleaning.
Anonymous
Post 10/16/2012 20:18     Subject: Situation at Subway - was I wrong?
Anonymous wrote:I'm recovering from a medical procedure with lots of time on my hands.

Yeah, I'm bailing, this thread is way too long.

Thanks for those that had constructive criticism and those that could see my point of view, much appreciate!

Adios!


You psoriasis on your hands, too? How do you even manage to get out and about?
Anonymous
Post 10/16/2012 17:03     Subject: Situation at Subway - was I wrong?
OP, i am so sorry - these women on here are sick, sick, sick. Don't waste another moment feeding them. They're drooling over their keyboards, waiting to attack each post you make.

And, you were right, and the Subway workers acted wrongly.
Anonymous
Post 10/16/2012 16:06     Subject: Situation at Subway - was I wrong?
Anonymous wrote:
Anonymous wrote:OP is still here and still sock puppetting away. The reasoned consensus of the few posts that aren't hers has clearly been that she had no right to her sandwich and even less right to behave obnoxiously.


I'm not OP and I agree with her. Are you suggesting that those who disagree with this store's early closing are unreasonable?


I'm not OP either and I agree with her. There are plenty of posts that aren't hers and think the behavior of the workers was ridiculous. If you don't want a job, or have the proper work ethic, quit.
Anonymous
Post 10/16/2012 15:57     Subject: Situation at Subway - was I wrong?
Ha ha I did this once at kfc. Then once inside thought about my behavior and thought it best I leave before they spit in my food. So I turned around and walked out
Anonymous
Post 10/16/2012 13:52     Subject: Situation at Subway - was I wrong?
Anonymous wrote:Deep down, I think most of the snarky people on this thread agree with OP and would be similarly annoyed at the early closing. They just want to be contrary for contrary's sake.


I think you're right!
Anonymous
Post 10/16/2012 12:57     Subject: Situation at Subway - was I wrong?
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:OP was wrong to demand service from a store that had already closed. Subway has no obligation to stay open if it doesn't want to be. I think the OP likely was speeding through the neighborhood, and then the parking lot, and probably ran up to the door thinking she had made it and this is one reason why she is so indignant. She has no right to be served and I am really surprised they re-opened the store for her. Then she had some nerve to then proceed to tell the workers how to do their job. In answer to her question, yes she was wrong. It's not even a close question.


I'll respond for OP: You should read the whole thread. Actually she was sitting in the parking lot for 15 minutes talking to her mom on the phone. So it was her own fault actually.



Anonymous wrote: OP here. For clarification, I dropped my son off at training at 7:15 (it starts at 7:30) and then went to subway. Sat in my car in parking lot for 15 minutes talking to MIL and then got out of my car and walked to Subway.


Wait a second - if you dropped your son off at 7:15, talked to MIL for 15 minutes, and got to the store at 7:55, that means it took you 25 minutes -- from 7:15 to 7:40 -- to get to the subway, or else you were prattling on to MIL for a whole lot longer than 15 minutes.
It could have been longer, I wasn't timing it. It felt like 15 minutes or so. This is pretty irrelevant anyway. The point is I got to the store 6 minutes before closing.


No the point is that you sat in your car and ran your mouth for so long you had 5 minutes til close to saunter in and order a sandwich. Then because you knew you were wrong you came on here looking for absolution and subtly tweaking your story so that you'll come across as more sympathetic. Reality is, you're the sort of obnoxious customer that most cashiers and food service workers hate.


Oh snap. Truth.
Anonymous
Post 10/16/2012 12:40     Subject: Situation at Subway - was I wrong?
Anonymous wrote:OP is still here and still sock puppetting away. The reasoned consensus of the few posts that aren't hers has clearly been that she had no right to her sandwich and even less right to behave obnoxiously.


I'm not OP and I agree with her. Are you suggesting that those who disagree with this store's early closing are unreasonable?
Anonymous
Post 10/16/2012 12:28     Subject: Situation at Subway - was I wrong?
OP is still here and still sock puppetting away. The reasoned consensus of the few posts that aren't hers has clearly been that she had no right to her sandwich and even less right to behave obnoxiously.
Anonymous
Post 10/16/2012 12:07     Subject: Situation at Subway - was I wrong?
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
This isn't reasonable. Closing time is posted for the public to see. That makes it something of a promise to potential customers as well as those already served.


Some of you misunderstanding what closing time is. Closing time is not the last time you can enter a business, but when the business is closed, e.g. the lights go out, the place stops doing business. If you cannot transact your business in the amount of time remaining, then some businesses will not allow you to enter. It's very common for small businesses to close and lock the doors a few minutes early, when there is no longer time for someone new to enter, have food prepared, checkout and pay and still be out before closing time, so they close the doors because there is no longer sufficient time for a transaction. Those of you who feel entitled to walk into the door at closing time or a few minutes before and still be served are too used to chain businesses rather than small businesses.


That should be "...used to large chain businesses..."


Like... Subway?


No, like McDonald's or Burger King or other large chains that are managed by corporations and have more standard procedures. Subway, although ubiquitous, is a small chain because it is franchised and each individual store may be a separate entity run by its own autonomous management that will make its own local policies. You may occasionally get franchises that own multiple shops, but rarely more than a small handful. Most are owned individually or in pairs. As such, the operating standards may vary quite a bit from shop to shop. Restaurants that are corporately or regionally owned and managed are much more likely to have consistent and reliable operating policies. A Subway has more in common with a small single Mom & Pop restaurant than it does with McDonald's.