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[quote=Anonymous][quote=Anonymous][quote=Anonymous]If i knew hot food would help calm my child I would purchase some right before getting on the plane (asking wherever I was ordering it from make it piping hot) and give it to her on the plane. Or I would pony up the cash and buy a first class seat. This isn't rocket science. IF the parent really knew her child she would be prepared. This isn't a special needs issue, it's a stupid parent issue.[/quote]

Yeah, maybe, but haven't we all made bonehead parenting mistakes.  My issue here is the mom's actions when she realized her daughter needed food.  She informed the flight crew that her daughter had the potential to become violent, that the triggers for violence were present and that mom could not control her and prevent the violence.  The flight crew then had to make decisions.  From what I can see, the flight crew made two decisions:  to take action to try to prevent the daughter from becoming agitated (or maybe more agitated - can't tell what her state was before the food), which was to give her food and to prevent injury or harm to passengers if the efforts to prevent problems were not successful (which was to divert).  In this case, the girl was fine in the end, but once the decision is made to divert, there is no going back.

United was in the position of predicting and did the best they could.  They are damned now because the girl was fine, but had they not diverted and the girl become violent, then they would have been damned for that decision.  No one has a crystal ball.

Thing is, when the mom had a problem, she really should not have said that her daughter might become violent and she was unable to control/prevent it.  We all live in the post 911 era.  Given that mom travels a lot, she should know better.  Sounds to me like mom was really tired after a trip across country to Disney and acted poorly.

And, I'm not convinced this is a training issue either.  If someone tells the flight attendant that their child has the potential for violence, the triggers are present and they cannot prevent nor control their child, what more did the flight attendant need to know?[/quote]

A 15 year old girl crying and scratching herself is not going to bring down a frigging plane.  What this really has to do with is the power trip pilots and FAs are on these days. [/quote]

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