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Reply to "Pottery barn sent me towels that came apart in multiple places. Refused return because item was"
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[quote=Anonymous]It's ridiculous to say that this should just be a "lesson learned." You can learn the lesson without having to lose money on a product they should stand behind. I agree with the advice to keep pursuing this with a manager or someone higher. This is terrible customer service and they should know about it. The product was inferior. It's a no-brainer that they should take them back and refund your money. Have our standards slipped so much that we're willing to accept this terrible level of customer service or just accept that products are crap? That's depressing. And expensive. [/quote]
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