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Reply to "Pottery barn sent me towels that came apart in multiple places. Refused return because item was"
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[quote=Anonymous]They should absolutely take back those towels. Who uses towels without washing them?? A few years ago, we had a child's hooded towel from Lands End that fell apart after two washings. Child had only used it once. I called LE and they were horrified, sent me a new towel of my choice, monogrammed it for free (first one wasnt monogrammed) and send a bag for me to use to return the original towel. They wanted to see what the problem was to make sure it was just a fluke. PB dropped the ball on this one.[/quote]
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