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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]This is insane. There is some good SSA news, however - they scrapped the plan to discontinue telephone services. https://www.washingtonpost.com/politics/2025/04/09/social-security-phone-doge-cuts/[/quote]They never had a plan to discontinue phone service.
What was happening is people were calling in to change their routing information for deposit of checks.  This was frequently people trying to steal someone's benefits.[/quote]
🤔 “According to an internal memo obtained by The Washington Post, plans to force people awarded retirement, disability and Medicare benefits to set up direct-deposit payments online or in person have been canceled after the agency concluded it could vet these transactions for fraud by phone. Those applying for benefits can also continue the process by phone without the need to go online or visit an office in person, according to the Monday memo from acting deputy commissioner Doris Diaz to acting commissioner Leland Dudek.”[/quote]

But people can’t get through on the phone because they have fired so many staff and closed field offices.

What good is an open phone line with no one on the other end??[/quote]

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