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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]More clubs (SYC) should be doing this. [/quote] SYC is doing fine. Can you see the ranks? [/quote] Yes, but this is like living in an Ivory Tower. Which is the step that occurs before issues arise. SYC or any club that is doing well in the standings that does not consider feedback, will have problems. [/quote] Some of these bigger clubs have grown in last few years but haven't grown their organizational support staff to meet all of the expectations that go along with running a business. Feedback is key in understanding needed changes to keep customer base happy. Clubs have become very complex and the needs of its customers have grown as well and they expect more than what was done in prior years.[/quote]
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