Reply to why do they want both homeowners there when coming to give an estimiate?

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[quote=Anonymous][quote=Anonymous]I work phones at a window company, so I hear it from both points of view. 
First, let me say that I’ve been the consumer who got screwed by big companies before and have worked in customer service in retail, automotive and law. Most people just want good value and have a decent experience while spending their hard-earned money. And most of us want to take pride in a job well-done. This is my take on it:

1.) The products are pricey. Big decisions and alterations to a home should be made from both homeowners. The cost alone can be off-putting unless you understand what goes into the production and efforts of all involved. (We’re not talking mass-produced, “Big Box Store”, cash and carry stuff.) There are also permits to pull, installers, service/repair techs, production, and other staff to pay, besides the salespeople. These also affect the cost.

2.) Yes, it's a time-consuming sale. (Some call it a hard-sell.) That is why they come to your home, rather than pitching from a showroom. Part of the sales pitch is to show you at-length, the structure of the product AND the many options. So it stands to reason that the salesperson won't want to repeat the process.

3.) We have to value the time and travel budget of the salesperson as well. They also have to make a living; families to feed. Sometimes they drive an hour or more to get to the homes, often just to be turned away from the other spouse because they didn't want to get windows, or they forgot and don't have time. OR they spend an hour or 2 with one spouse and the other just looks at the bottom line and refuses the sale.

4.) But one thing I need to add; Those who say it’s a scam perhaps don’t know the industry. Yes, there are forceful and sometimes condescending salespeople out there. Not all things in human-nature and their reactions can be controlled by the companies. Even the best training can fall short on some people. Don’t let one bad sales experience keep you from getting a quality product. Be assertive. Ask for a different salesperson. If we don’t know there’s a problem, it’s awfully hard to fix it. So, PLEASE… Let the company be aware of these things and see how they work to resolve issues before you post nasty reviews. We’re all struggling these days.

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