Anonymous
12/08/2023 11:37
Subject: Re:why do they want both homeowners there when coming to give an estimiate?
Anonymous wrote:I work phones at a window company, so I hear it from both points of view.
First, let me say that I’ve been the consumer who got screwed by big companies before and have worked in customer service in retail, automotive and law. Most people just want good value and have a decent experience while spending their hard-earned money. And most of us want to take pride in a job well-done. This is my take on it:
1.) The products are pricey. Big decisions and alterations to a home should be made from both homeowners. The cost alone can be off-putting unless you understand what goes into the production and efforts of all involved. (We’re not talking mass-produced, “Big Box Store”, cash and carry stuff.) There are also permits to pull, installers, service/repair techs, production, and other staff to pay, besides the salespeople. These also affect the cost.
2.) Yes, it's a time-consuming sale. (Some call it a hard-sell.) That is why they come to your home, rather than pitching from a showroom. Part of the sales pitch is to show you at-length, the structure of the product AND the many options. So it stands to reason that the salesperson won't want to repeat the process.
3.) We have to value the time and travel budget of the salesperson as well. They also have to make a living; families to feed. Sometimes they drive an hour or more to get to the homes, often just to be turned away from the other spouse because they didn't want to get windows, or they forgot and don't have time. OR they spend an hour or 2 with one spouse and the other just looks at the bottom line and refuses the sale.
4.) But one thing I need to add; Those who say it’s a scam perhaps don’t know the industry. Yes, there are forceful and sometimes condescending salespeople out there. Not all things in human-nature and their reactions can be controlled by the companies. Even the best training can fall short on some people. Don’t let one bad sales experience keep you from getting a quality product. Be assertive. Ask for a different salesperson. If we don’t know there’s a problem, it’s awfully hard to fix it. So, PLEASE… Let the company be aware of these things and see how they work to resolve issues before you post nasty reviews. We’re all struggling these days.
What permits?
Anonymous
12/08/2023 11:05
Subject: Re:why do they want both homeowners there when coming to give an estimiate?
I work phones at a window company, so I hear it from both points of view.
First, let me say that I’ve been the consumer who got screwed by big companies before and have worked in customer service in retail, automotive and law. Most people just want good value and have a decent experience while spending their hard-earned money. And most of us want to take pride in a job well-done. This is my take on it:
1.) The products are pricey. Big decisions and alterations to a home should be made from both homeowners. The cost alone can be off-putting unless you understand what goes into the production and efforts of all involved. (We’re not talking mass-produced, “Big Box Store”, cash and carry stuff.) There are also permits to pull, installers, service/repair techs, production, and other staff to pay, besides the salespeople. These also affect the cost.
2.) Yes, it's a time-consuming sale. (Some call it a hard-sell.) That is why they come to your home, rather than pitching from a showroom. Part of the sales pitch is to show you at-length, the structure of the product AND the many options. So it stands to reason that the salesperson won't want to repeat the process.
3.) We have to value the time and travel budget of the salesperson as well. They also have to make a living; families to feed. Sometimes they drive an hour or more to get to the homes, often just to be turned away from the other spouse because they didn't want to get windows, or they forgot and don't have time. OR they spend an hour or 2 with one spouse and the other just looks at the bottom line and refuses the sale.
4.) But one thing I need to add; Those who say it’s a scam perhaps don’t know the industry. Yes, there are forceful and sometimes condescending salespeople out there. Not all things in human-nature and their reactions can be controlled by the companies. Even the best training can fall short on some people. Don’t let one bad sales experience keep you from getting a quality product. Be assertive. Ask for a different salesperson. If we don’t know there’s a problem, it’s awfully hard to fix it. So, PLEASE… Let the company be aware of these things and see how they work to resolve issues before you post nasty reviews. We’re all struggling these days.
First, let me say that I’ve been the consumer who got screwed by big companies before and have worked in customer service in retail, automotive and law. Most people just want good value and have a decent experience while spending their hard-earned money. And most of us want to take pride in a job well-done. This is my take on it:
1.) The products are pricey. Big decisions and alterations to a home should be made from both homeowners. The cost alone can be off-putting unless you understand what goes into the production and efforts of all involved. (We’re not talking mass-produced, “Big Box Store”, cash and carry stuff.) There are also permits to pull, installers, service/repair techs, production, and other staff to pay, besides the salespeople. These also affect the cost.
2.) Yes, it's a time-consuming sale. (Some call it a hard-sell.) That is why they come to your home, rather than pitching from a showroom. Part of the sales pitch is to show you at-length, the structure of the product AND the many options. So it stands to reason that the salesperson won't want to repeat the process.
3.) We have to value the time and travel budget of the salesperson as well. They also have to make a living; families to feed. Sometimes they drive an hour or more to get to the homes, often just to be turned away from the other spouse because they didn't want to get windows, or they forgot and don't have time. OR they spend an hour or 2 with one spouse and the other just looks at the bottom line and refuses the sale.
4.) But one thing I need to add; Those who say it’s a scam perhaps don’t know the industry. Yes, there are forceful and sometimes condescending salespeople out there. Not all things in human-nature and their reactions can be controlled by the companies. Even the best training can fall short on some people. Don’t let one bad sales experience keep you from getting a quality product. Be assertive. Ask for a different salesperson. If we don’t know there’s a problem, it’s awfully hard to fix it. So, PLEASE… Let the company be aware of these things and see how they work to resolve issues before you post nasty reviews. We’re all struggling these days.
Anonymous
03/06/2014 20:10
Subject: Re:why do they want both homeowners there when coming to give an estimiate?
Anonymous wrote:MidAtlantic Waterproofing did this to us when they came to look at our basement. Total high pressure sales tactic. I was upstairs taking care of my 4yo who had pneumonia, and the guy still wouldn't talk to just DH alone. DH (who is knowledgeable about construction and generally a pretty chill guy) got totally irate. I ended up talking to the guy's supervisor on his cell phone and told him I had no interest in listening to the pitch and trusted DH to make the decisions. He said it was their business model and didn't budge. Well, they didn't get our business!
check book did a sting operation on basements this company was one of the worse. Newberg was the most honest.
Anonymous
03/06/2014 20:08
Subject: why do they want both homeowners there when coming to give an estimiate?
Renewal by Andersen does it too. That's the only reason we decided not to deal with them. So disrespectful!
Anonymous
03/06/2014 16:55
Subject: why do they want both homeowners there when coming to give an estimiate?
Yep, definitely high pressure sales-tatic. We fell for it once as well.
Another company tried it when we were looking for an HVAC replacement. Both other companies gave me their estimate on the spot. The 3rd looked around and said "When can I come back to go over the possibilities with both you and your husband?" I said, never, since one of us would need to be watching our toddler if we were both home since she would be as well. I kept asking him for the quote and he just kept trying to get me to agree to a second presentation. We never did get a quote from him and went with one of the other people.
Another company tried it when we were looking for an HVAC replacement. Both other companies gave me their estimate on the spot. The 3rd looked around and said "When can I come back to go over the possibilities with both you and your husband?" I said, never, since one of us would need to be watching our toddler if we were both home since she would be as well. I kept asking him for the quote and he just kept trying to get me to agree to a second presentation. We never did get a quote from him and went with one of the other people.
Anonymous
03/06/2014 16:43
Subject: why do they want both homeowners there when coming to give an estimiate?
The good ones do not do this. I dealt with our window replacement process with the company rep. My spouse was of course involved with the decisions, but was not present during the discussions.
Anonymous
03/06/2014 16:22
Subject: Re:why do they want both homeowners there when coming to give an estimiate?
MidAtlantic Waterproofing did this to us when they came to look at our basement. Total high pressure sales tactic. I was upstairs taking care of my 4yo who had pneumonia, and the guy still wouldn't talk to just DH alone. DH (who is knowledgeable about construction and generally a pretty chill guy) got totally irate. I ended up talking to the guy's supervisor on his cell phone and told him I had no interest in listening to the pitch and trusted DH to make the decisions. He said it was their business model and didn't budge. Well, they didn't get our business!
Anonymous
03/06/2014 13:31
Subject: why do they want both homeowners there when coming to give an estimiate?
Anonymous wrote:Wow, didn't know this was a thing. Thanks for the warning.
Yeah, same here - I had never heard about this tactic being used for home reno work. Good to know.
Anonymous
03/06/2014 10:45
Subject: why do they want both homeowners there when coming to give an estimiate?
Wow, didn't know this was a thing. Thanks for the warning.
Anonymous
03/05/2014 17:30
Subject: why do they want both homeowners there when coming to give an estimiate?
High pressure to close the deal is needed.
They don't want the absent partner to blow/cancel the deal.
They don't want the absent partner to blow/cancel the deal.
Anonymous
03/05/2014 17:25
Subject: Re:why do they want both homeowners there when coming to give an estimiate?
yes, a high pressure sales tactic. We fell for it once - never again.
Anonymous
03/05/2014 16:57
Subject: why do they want both homeowners there when coming to give an estimiate?
Anonymous wrote:I've never had a contractor request such a thing.
Same here. And, if they did I wouldn't use them.
Anonymous
03/05/2014 16:00
Subject: why do they want both homeowners there when coming to give an estimiate?
high pressure sales tactics, DECIDE NOW NOW NOW, I drop my 10k over priced job by 1k, now 2k, DECIDE NOW
Anonymous
03/05/2014 15:28
Subject: why do they want both homeowners there when coming to give an estimiate?
Anonymous wrote:Because they want you to sign on the dotted line RIGHT NOW and need both owners oresent for that.
Never, ever use Power, for this reason.
Why would they need both owners present for someone to proceed with a job? Or do you mean what everyone else is saying, that they just don't want the one person to say 'let me check with my spouse'?
Anonymous
03/05/2014 15:25
Subject: why do they want both homeowners there when coming to give an estimiate?
Because they want you to sign on the dotted line RIGHT NOW and need both owners oresent for that.
Never, ever use Power, for this reason.
Never, ever use Power, for this reason.