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Reply to "Is Starbucks punishing walk-in orders?"
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[quote=Anonymous][quote=Anonymous]I think you may be on to something! In person customers who stay at a coffee shop are the least profitable/most potentially problematic for the store. Everything else is pure profit. Several years ago, I was talking to a starbucks employee who bemoaned how they are evaluated by their drive-thru times, so they have to focus on that to the detriment of everything else. I can only imagine it's gotten worse with door dash, ubereats, etc. [/quote] Many fast food and fast casual restaurants are trying to shrink their store footprints because of this. Wouldn't be surprised if Starbucks does the same. You eke out more profit per store if you focus on to-go and drive-thru in the tiniest space possible. Greed, basically.[/quote]
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