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Reply to "Is Starbucks punishing walk-in orders?"
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[quote=Anonymous][quote=Anonymous]I doubt it's punishment or even an intentional decision at all. I strongly suspect it's just unintended fallout of being able to track metrics more easily for drive-through and online orders. Franchises track things like drive-through times and often have targets set by upper management. Online apps often track when your order is ready, and that's an easy audit. It seems a little paranoid to think this is punishment. It's likely just the consequence of tracking, and letting things fall aside when they are not being tracked.[/quote] Paranoid? You literally detailed a motive and why store and district management would prioritize drive-thru orders over walk-ins. lol[/quote]
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