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[quote=Anonymous][quote=Anonymous][quote=Anonymous]The most important thing is not to minimize it. Don't say things like "that's not true" or "it'll be ok" or "you'll feel better tomorrow". That just makes the person feel dismissed and misunderstood. Just listen patiently and say neutral things like PP suggested - "that sounds hard". Or you could say "it sounds like you are really upset/angry/frustrated" which is just kind of showing you are hearing them.

I have a very emotional now 19yo and it took me a LONG time to understand this and not rush in trying to "fix" things for her. Now I will listen and ask "how can I help?" or "do you just need to vent or can I help you think through solutions?". Way more often than I would have thought, she picks just need to vent.[/quote]

This.  One hundred percent this.  [/quote]

Well, 94%. If they are deeply upset, being told they are just venting can feel insulting.

This advice works when they are complaining but mostly calm, not when they are breaking down. [/quote]

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