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[quote=Anonymous][quote=Anonymous]We flew TAP from DC to France via Lisbon a few weeks ago. The flight was fine, though we had a long delay on the second flight. However, one of our bags did not make it - we knew it had arrived in Lisbon but it did not make the second flight. It took 2 weeks to get it, and it was extremely frustrating because once you have filed the report, there is really nothing you can do and no one to speak to (I mean, you can call TAP endlessly but they have no information). We are returning next week, hope it will be OK but have heard that there are baggage handler strikes coming up. When I spoke to TAP about my bags they said that Lisbon has been one of the worst airports this year for baggage issues, and it is because there are so few people working there. [/quote]

Just more proof that “getting from point A to point B” should never be the sole consideration when choosing an airline. Customer service, reputation, connecting airports, random upcharges all factor into your travel experience. There are many carriers to consider in this space. TAP may have the lowest ticket prices but not if you factor in the hassle and time spent dealing with missed flights and lost luggage.[/quote]

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