Reply to ASA (Arlington) - No Refund for Cancelled Spring Season

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[quote=Anonymous][quote=Anonymous]Just got the email from ADP.  So they're canceling, and crediting back all but $150.  I don't love paying $150 for nothing- that's almost half of the season cost - but I'll accept it.  What I dislike is that they are only giving refunds in cases of "financial hardship."  They're giving credits, but for some of us, a credit that expires in June 2021 means losing most or all of that money.  (I only have one child, she ages out of ADP after this year and we're already getting a credit for the rec season that we'll hopefully be able to use this fall or next spring.)

Anyone else kind of annoyed by the idea that a refund is only for financial hardship and the rest of us are expected to accept a credit or donate several hundred dollars?[/quote]

How do they know if you are experiencing financial hardship?  They can't know everyone's life circumstances and who they might have to be financially supporting in their own family.  Are they asking for proof? [/quote]

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