Reply to Hanna Andersson changed their return policy

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Agree that this is really disappointing and makes me inclined not to buy from there. They won't event honor a return when the merchandise has falled apart? Also, I assume that they will honor returns for things bought before the policy was put in place.[/quote]

OK, was pleased to see that you can return for quality at any point.

QUALITY
We stand behind the quality of our product. If you are unhappy with the quality of an item, just bring or send the item back to us and we will issue a merchandise credit for the purchase price or replace the item with the same style and size. Quality is specific to defects related to fabric, construction or trim.[/quote]

OP here - the woman i spoke to said that the slip falling apart would NOT count as a defect.  They are really scaling back on what they will accept.[/quote]

That is something that I would tweet about. I have found that that is the most effective way for a consumer company to respond in a positive way.[/quote]

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