Anonymous
Post 09/30/2019 14:59     Subject: Hanna Andersson changed their return policy
I had bad luck with Hanna for a while. I returned about 5 pairs of pajamas that the zipper broke after a few weeks. Now that we have moved onto pants, shirt pjs everything is fine. The PJs are the only thing I think are worth the price and only because I have two kids that I’ll have wear them.

Best bang for buck is really Target for toddler clothes. That and crewcuts on sale.
Anonymous
Post 09/30/2019 14:54     Subject: Hanna Andersson changed their return policy
Anonymous wrote:
Anonymous wrote:Uh, sorry you can’t return your USED undergarments OP. Sounds like people like you are the reason they changed their policy.


Are you a troll? have you ever purchased HA clothing? Their message was that these clothes can be passed down. High quality that doesn't fall apart, seams falling apart, etc.

If you're paying $65 for a cotton slip and it falls apart after 2 washes, their former policy was that they would take it back. so when you're paying that amount, you know it will last or they will refund the $$.

Now - I am not paying $65 for that same slip, knowing that it isn't well made and probably won't last.


I’m confused what you are upset about. If the clothes are not well made, why would you buy them in the first place?
Anonymous
Post 09/30/2019 14:43     Subject: Re:Hanna Andersson changed their return policy
Anonymous wrote:This is very unappealing to me because I stock up a few times a year and its more than likely we won't even take the tags off for 60 days. I purposely buy off season to save money so with a return policy of only 2 months its basically final sale for us.


Same. I won’t be buying as much from them now.
Anonymous
Post 09/30/2019 14:38     Subject: Hanna Andersson changed their return policy
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:Uh, sorry you can’t return your USED undergarments OP. Sounds like people like you are the reason they changed their policy.


Are you a troll? have you ever purchased HA clothing? Their message was that these clothes can be passed down. High quality that doesn't fall apart, seams falling apart, etc.

If you're paying $65 for a cotton slip and it falls apart after 2 washes, their former policy was that they would take it back. so when you're paying that amount, you know it will last or they will refund the $$.

Now - I am not paying $65 for that same slip, knowing that it isn't well made and probably won't last.


NP. If you're paying $65 for a cotton slip for a child, you've got bigger problems than return policies. Just sayin'.


why? if it can be worn by multiple children bc it's supposed to wash and wear like new, year after year. Instead of going cheap Amazon that ends up in a landfill after 2 years.
Anonymous
Post 09/30/2019 14:35     Subject: Re:Hanna Andersson changed their return policy
Anonymous wrote:I purchased quite a large order of kids' underwear around a year ago (assorted sizes/styles to stock up for multiple kids) after reading advice from DCUM, and promptly regretted it. No actual falling apart, but the elastic was gone after a few washes (no dryer!) and let's just say that some parts were not contained by the underwear even though they were obviously the right size. Just a really bad cut and quality.

I wasn't even a fan of the colors and styles at all, was literally buying them for the comfort and "quality"!

Switched to other brands, even cheap brands from department stores are way better in our experience.


Interesting. The last time I bought HA undies was 2 years ago and they still fit (chunky toddler bottoms slimmed down to a normal kid bum) and are still in amazing shape. Great quality and super comfy for my kid. I guess the decline in quality happened sometime in the last two years?
Anonymous
Post 09/30/2019 14:30     Subject: Re:Hanna Andersson changed their return policy
I purchased quite a large order of kids' underwear around a year ago (assorted sizes/styles to stock up for multiple kids) after reading advice from DCUM, and promptly regretted it. No actual falling apart, but the elastic was gone after a few washes (no dryer!) and let's just say that some parts were not contained by the underwear even though they were obviously the right size. Just a really bad cut and quality.

I wasn't even a fan of the colors and styles at all, was literally buying them for the comfort and "quality"!

Switched to other brands, even cheap brands from department stores are way better in our experience.
Anonymous
Post 09/30/2019 14:22     Subject: Hanna Andersson changed their return policy
Anonymous wrote:
Anonymous wrote:Uh, sorry you can’t return your USED undergarments OP. Sounds like people like you are the reason they changed their policy.


Are you a troll? have you ever purchased HA clothing? Their message was that these clothes can be passed down. High quality that doesn't fall apart, seams falling apart, etc.

If you're paying $65 for a cotton slip and it falls apart after 2 washes, their former policy was that they would take it back. so when you're paying that amount, you know it will last or they will refund the $$.

Now - I am not paying $65 for that same slip, knowing that it isn't well made and probably won't last.


NP. If you're paying $65 for a cotton slip for a child, you've got bigger problems than return policies. Just sayin'.
Anonymous
Post 09/30/2019 14:21     Subject: Re:Hanna Andersson changed their return policy
Anonymous wrote:This is very unappealing to me because I stock up a few times a year and its more than likely we won't even take the tags off for 60 days. I purposely buy off season to save money so with a return policy of only 2 months its basically final sale for us.


Right but most businesses can't support that. They are moving towards the norm. Stop stocking up and then returning things, and instead buy only what you need. Honestly I do that most of the time anyhow because sizing is never perfect, kids grow, and tastes change.

Target allows a 90 day return window, so I'll throw another vote in for their clothes. We've had good quality for most Cat and Jack stuff in the last few years.
Anonymous
Post 09/30/2019 14:21     Subject: Hanna Andersson changed their return policy
Once Upon a Child. Many things there still have tags on. Clothes that were actually used, by nature, were pretty much built to last, given that they've already proven their life on another kid.

I rarely buy new clothes for kids. What's the point? We like OUAC and, of course, hand-me-downs!

Consignment/hand-me-downs, etc., are also much better for the environment.
Anonymous
Post 09/30/2019 14:18     Subject: Hanna Andersson changed their return policy
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:Agree that this is really disappointing and makes me inclined not to buy from there. They won't event honor a return when the merchandise has falled apart? Also, I assume that they will honor returns for things bought before the policy was put in place.


OK, was pleased to see that you can return for quality at any point.


QUALITY
We stand behind the quality of our product. If you are unhappy with the quality of an item, just bring or send the item back to us and we will issue a merchandise credit for the purchase price or replace the item with the same style and size. Quality is specific to defects related to fabric, construction or trim.


OP here - the woman i spoke to said that the slip falling apart would NOT count as a defect. They are really scaling back on what they will accept.


That is something that I would tweet about. I have found that that is the most effective way for a consumer company to respond in a positive way.
Anonymous
Post 09/30/2019 14:17     Subject: Hanna Andersson changed their return policy
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:Agree that this is really disappointing and makes me inclined not to buy from there. They won't event honor a return when the merchandise has falled apart? Also, I assume that they will honor returns for things bought before the policy was put in place.


OK, was pleased to see that you can return for quality at any point.


QUALITY
We stand behind the quality of our product. If you are unhappy with the quality of an item, just bring or send the item back to us and we will issue a merchandise credit for the purchase price or replace the item with the same style and size. Quality is specific to defects related to fabric, construction or trim.


I am not sure how that relates to this line:
Any product returned outside of the return policy will not be processed.


The general policy does not apply for items that are damaged.
Anonymous
Post 09/30/2019 13:41     Subject: Hanna Andersson changed their return policy
Anonymous wrote:Uh, sorry you can’t return your USED undergarments OP. Sounds like people like you are the reason they changed their policy.


Are you a troll? have you ever purchased HA clothing? Their message was that these clothes can be passed down. High quality that doesn't fall apart, seams falling apart, etc.

If you're paying $65 for a cotton slip and it falls apart after 2 washes, their former policy was that they would take it back. so when you're paying that amount, you know it will last or they will refund the $$.

Now - I am not paying $65 for that same slip, knowing that it isn't well made and probably won't last.
Anonymous
Post 09/30/2019 13:37     Subject: Re:Hanna Andersson changed their return policy
Anonymous wrote:This is very unappealing to me because I stock up a few times a year and its more than likely we won't even take the tags off for 60 days. I purposely buy off season to save money so with a return policy of only 2 months its basically final sale for us.


But think about it from there point of view...after a few months they have moved on to a new season and will have but put your returns on the clearance rack. You did not buy on consignment.
Anonymous
Post 09/30/2019 13:34     Subject: Re:Hanna Andersson changed their return policy
This is very unappealing to me because I stock up a few times a year and its more than likely we won't even take the tags off for 60 days. I purposely buy off season to save money so with a return policy of only 2 months its basically final sale for us.
Anonymous
Post 09/30/2019 13:31     Subject: Hanna Andersson changed their return policy
You guys should really try Target. My SIL gives me all her hand me downs from her child. When we are done with them, they are still able to be given to another kid. We’ve never worried about holes or seams.