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Beauty and Fashion
Reply to "my husband thinks zappos is going to blacklist me"
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[quote=Anonymous]DH is wrong, you are exactly the customer they are targeting. I don't buy from them nearly so frequently but I never order without expecting to return at least half. For the kids I buy shoes in multiple styles and sizes exactly like the stack of boxes a sales person would bring out shopping at a store. Why do you think they have a year long return window? (Think that's still true.) Even if customers do return things, Zappos is controlling this money for months at a time. That doesn't come out in the wash, plus the longer it sits around the more likely it never goes back. Zappos has quick and free shipping and returns, but their products are seldom discounted. They sell that stuff through 6pm and over there shipping is only free above a certain threshold and returns are not free. You are paying the shipping cost in the product price, that's the business model.[/quote]
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