My mom does this. She buys all the grandkid shoes (BECAUSE SHE LIKES IT before anyone starts) so she’ll buy 5+ pairs per kid and they go over for dinner and try on. Lots get returned.

Some places do blacklist customers for what they deem excessive amounts of returns, your husband isn't completely offbase, but I don't believe Zappos is one of those retailers.

Anonymous wrote:

Anonymous wrote:I have never returned anything in my life. You are weird.

Never? YOU are weird.

+1

I've been doing this exact thing for over ten years with Zappos, and they haven't black listed me yet.

I buy 10-20 pairs at a time and only keep one or two. My kids have never been to a shoe store. I’ve done this for years and I’m not only not blacklisted, I have VIP status and get free 1-day shipping.

Anonymous wrote:I have never returned anything in my life. You are weird.

Never? YOU are weird.

I do that with multiple retailers and have never had any issues. I do 99% of my shopping online.

In fact, I get perks at most retailers that friends who don’t shop a lot online don’t. Example, the dress I ordered and needed for that weekend arrived In the wrong size. I contacted customer service and they told me to donate it and they overnighted the correct one to me. My sis contacted the same retailer after getting a damaged item and they wouldn’t ship a replacement until she provided a tracking number and they saw movement on it.

I've never heard of Zappos doing this, but I HAVE heard of Amazon blacklisting someone for returning too much. A friend of mine bought a ton of phones/electronics to try them out and returned most of them. Amazon eventually canceled his account.

This is how I've always shopped with Zappos and they still love me.

My husband says the same thing.

This is how I shop, with a variety of retailers. Buy a ton, keep some, return the rest, repeat. No issues, ever.

like another poster before me -- not only have they not blacklisted me, they have given me VIP status. You are exactly the customer they want and you probably choose them over another retailer because of ease of returns (like me). The cost of return shipping is built into their business model. They probably profit a bit more off of people like us because there will be that time when you really only meant to buy one shirt, but you tried them all on and you liked both and kept both.

DH is wrong, you are exactly the customer they are targeting. I don't buy from them nearly so frequently but I never order without expecting to return at least half. For the kids I buy shoes in multiple styles and sizes exactly like the stack of boxes a sales person would bring out shopping at a store. Why do you think they have a year long return window? (Think that's still true.) Even if customers do return things, Zappos is controlling this money for months at a time. That doesn't come out in the wash, plus the longer it sits around the more likely it never goes back. Zappos has quick and free shipping and returns, but their products are seldom discounted. They sell that stuff through 6pm and over there shipping is only free above a certain threshold and returns are not free. You are paying the shipping cost in the product price, that's the business model.

Anonymous wrote:

Anonymous wrote:don't have an answer, but I do the same thing with revolve clothing (they have free 2-day shipping and returns). but it's more like around $1k/order, I keep a couple hundred bucks worth.

What if it gets lost in the mail?

also, the package gets scanned as soon as it gets picked up, so the company is instantly notified that I started a return.

Anonymous wrote:I do this all the time. I buy $500 or more worth of shoes for my kids, keep the pair that fit, and send the rest back. I did it last year with $1100 worth of clothes (bathing suits) for me. They've never blacklisted me. I suspect this is their business model and it works well for them.

Keeping track of the returns is a bit of a pain, but I've never had a problem with the items not making it back.

You have to get the proof of drop-off receipt at UPS! I would never just drop the box and go without getting that slip!