Reply to Dr. Resnik opinions please!

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[quote=Anonymous]Hello Everyone,
This is Rebecca Resnik, writing to apologize to anyone who has had difficulty calling our practice. Since my practice expanded to more clinicians than Verizon business phone systems could manage, I invested in a digital phone system. Unfortunately, when the system has connectivity problems, or they perform a systems upgrade, calls may not go through for a period. We have no way of knowing there was an issue until someone tells us. Again, I am very sorry that any parents were not able to reach us. We are working with the phone company to improve our system.

We do receive a high volume of calls for our office manager, Marsha, during her hours. We do our best to make at least 2 attempts to respond to voicemails/emails. We know how hard it can be for parents to find the time to call, and as a busy working mother myself, I get that having to call a business more than once is frustrating. We are always trying to balance to two goals-- that of calling parents quickly, but still taking the time to have a real conversation with everyone who calls us.

I take the calls that come in after 2 pm, and respond to all the email forms that come through our website. Anyone can reach me directly by selecting option 2 on the main # to be connected directly to my cell.

Thank you for this helpful feedback,
Rebecca[/quote]

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