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Travel Discussion
Reply to "Don't fly United"
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[quote=Anonymous]For me the ultimate insult was when the CEO in the first internal communication essentially complimented employees for following procedure and essentially doing the "right" thing. I can't think of a more tone deaf or insensitive thing for a CEO to do; if he did not have all the facts, he should have waited until he got them. It insensitivity was compounded when the passenger was accused of being belligerent and disruptive. The CEO's apology subsequently was just damage control because he realized he had fucked up royally. He should be fired.[/quote]
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