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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Shark vacuums - my three month old vacuum's floor head stopped working.  They said the belt wasn't covered under warranty and I'd have to pay $140 for a brand new head on a $200 machine after just months of use.  I didn't realize Sharks can't be repaired at vac shops - they don't supply their parts.[/quote]

I guess this belongs on the good experiences thread, but I just had a great interaction with Samsung regarding a broken part on my vacuum stick. The broken piece was due to negligence on the part off my careless son, and I was fully prepared to pay to have it repaired. I contacted Samsung, mailed the part in, they fixed it at no cost, returned it to me one week later, and gave me a free spare battery. The vacuum stick is the best thing since sliced bread and well worth the cost. Samsung's great service has me as a lifelong customer now.[/quote]

Wow! That's great service.  Maybe I'll try a Samsung cordless vac when my Dyson dies.[/quote]

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